If Core-CT isn’t loading properly or you can’t access certain features, it may be a browser issue.
First, view which browsers support Core-CT (PDF).
Or select from the list of common browser issues below for more help.
Learn how to:
- Clear your browser cache (PDF) - After major updates are made to Core-CT, you should clear your browser’s cache. The process is different depending on the type of browser you are using.
- Clear your browser cache on TC75 module device (PDF)
- Manage pop-up blockers (PDF) - Pop-up blockers may interfere with your Core-CT experience in Microsoft Edge.
- Open browser in a private session (PDF) - Opening a private session will help determine if a Core-CT issue is related to cache or something else.
- Use the desktop view on mobile devices (PDF) - Use Desktop View on your mobile device if you can’t access the Core-CT app.
Need help with something else? View our Help page for additional guidance.