UNITEDHEALTH GROUP AND CHANGE HEALTHCARE SUPPORT SERVICES
Consumers who may have been affected by the February 2024 malicious criminal cyberattack on Change Healthcare, a subsidiary of the UnitedHealth Group (UHG), should immediately explore options offered by UHG to help keep their information safe, including credit monitoring and identity theft protection.
This widespread cyberattack affected healthcare providers, insurers, and policyholders across the country, and created significant operational disruptions for consumers and healthcare providers within Connecticut. This may have exposed information from consumers who may not know they were affected. Preliminary findings from UHG's investigation suggest that files containing protected health information or personally identifiable information may have been compromised. While specific details regarding the extent of the breach are still being assessed, UHG has said that this breach “could cover a substantial portion of people in America.”
While UHG continues to analyze the data involved in this cyberattack, it is providing immediate support and resources to individuals potentially affected.
If you have any questions or concerns about the data breach, how it may impact your information with your insurance company, and the resources available, please visit UHG’s dedicated website at https://changecybersupport.com/.
ADDITIONAL CONSUMER SUPPORT SERVICES
- A dedicated UHG call center to offer free credit monitoring and identify theft protections for two years to anyone affected by the cyberattack.
- Call Center can be reached at 1-866-262-5342 and additional information can be found on the dedicated website at https://changecybersupport.com/.
- The call center will also include trained clinicians to provide support services.
- Given the ongoing nature and complexity of the data review and analysis, the call center will not be able to provide any specifics on the individual data impact at this time.
Please be advised that this is not an official breach notification. UHG will reach out to stakeholders whose data may have been compromised as part of this cyberattack when there is sufficient information for notifications.
For the latest information on service restoration and customer support, please visit: www.uhg.com/changehealthcarecyberresponse.
Consumers may contact the Connecticut Insurance Department at (800) 203-3447 or (860) 297-3900, or through the Insurance Department’s website for additional information or assistance connecting with UHG’s resources. The Insurance Department’s Consumer Affairs Division is also available to answer questions or assist consumer with claims.