Department of Energy and Environmental Protection Public Utilities Regulatory Authority

PURA is hosting a public meeting to identify improvements to our participation process, such as methods to increase access and stakeholder engagement in PURA proceedings. Please join us on Thursday, March 20 at 6pm at the Center for Contemporary Culture at the Hartford Public Library, at 500 Main Street, Hartford, CT 06103. Interpretation services are available upon request, and Spanish interpretation will be offered by default. Interested parties can request additional interpretation services by emailing the PURA Case Coordinator, Ussawin Bumpen at Ussawin.bumpen@ct.gov by March 18, 2025. Child-focused activities will be offered as well. For more information on this docket, visit EngagePURA.org

File a Complaint

ATTENTION: The Public Utilities Regulatory Authority does not accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut. Customers may contact the Authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov or by completing an online intake form.

 

If you experience a problem with a utility company, please contact the utility company first and give it an opportunity to resolve your problem.

You can find your company's telephone number by selecting one of the following utility service areas:

CATV  |  Gas  |  Electric  |  Telephone  |  Water  |  Cell Phone


If your company does not resolve your matter to your satisfaction, you can contact PURA. PURA staff has been trained to assist you in resolving the various types of problems you may experience with your utility company. The most common complaints we receive involve:

  • Termination and re-connection of service
  • High bills
  • Quality of service
  • Service installation
  • Line extensions
  • Meter tests
  • Incorrect rates or tariffs
  • Reasonable payment arrangements
  • Outages
  • Deposits
  • Unauthorized switching of utility service from one provider to another 
Please contact us by submitting a web-filed complaint, sending us an email, or calling:
1-800-382-4586 (toll free within Connecticut)
1-860-827-2622 (outside Connecticut)
TDD 860-827-2837

Any person with a disability who may need a communication aid or service should contact us at 860-418-5910 or at deep.accommodations@ct.gov.




Hours of Operation

The Authority's Call Center can be reached Monday through Friday from 8:30 a.m. to 4:30 p.m. (EST). The Call Center is closed on state holidays.