File a Complaint

ATTENTION: The Public Utilities Regulatory Authority does not accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut.  

Important: Before filing a complaint with your Utility or PURA, please review the Connecticut Regulated Utilities Dispute Checklist to ensure you have all necessary information and have taken appropriate preliminary steps.

Step 1: Contact Your Utility Provider

If you're experiencing an issue with your utility service, first contact your utility company directly to allow them the opportunity to resolve the problem.

You can find your utility company's contact information by selecting the appropriate service area:

Additional Information: Customer Rights and Responsibilities

Step 2: Contact PURA’s Resolution Center

If your issue remains unresolved after contacting your utility provider, PURA's Customer Affairs Resolution Center is available to assist you. 
For more information visit:  PURA's Customer Affairs Resolution Center Webpage

Any person with a disability who may need a communication aid or service should contact us at 860-418-5910 or at deep.accommodations@ct.gov.

Hours of Operation:

Monday through Friday, 8:30 a.m. to 4:30 p.m. (EST)
Closed on state holidays.

Individuals requiring communication aids or services should contact 860-418-5910 or deep.accommodations@ct.gov.(CT.gov)