If you are having trouble paying your utility bill, ask your utility if you are eligible for hardship status. If you are not eligible for hardship status, ask about enrolling in a COVID-19 payment plan. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the web filing system. To All PURA Filers: PURA is scheduled to launch its new electronic filing system on Friday, May 14, 2021. In preparation for the launch, narrated tutorials and other information has been posted on PURA's "Announcement of New Case Management System" page. Additionally, PURA is offering two separate pre-launch training workshops specific to the new Interrogatory Module on Monday, May 10 from 9 a.m. to 1 p.m. and Tuesday, May 11 from 10 a.m. to noon. For all those interested in participating, please register no later than Wednesday, May 5. Those that register will receive a calendar invite for the workshop event. FILING MORATORIUM, Friday, May 7 - Thursday, May 13: PURA’s current web-filing system will be unavailable after close of business Thursday, May 6 at 5 p.m. The new electronic filing system will go live Friday, May 14 at 8 a.m. No filings will be accepted and no documents will be posted by PURA during this transition period. Outside filers should plan accordingly. Any compliance filings due during this period may be filed on Friday, May 14 and will be deemed timely filed.  (Register for a workshop here via email)

File a Complaint

ATTENTION: In response to the current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) will no longer accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut. Customers may still contact the Authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov.

 

File a Complaint

 

If you experience a problem with a utility company, please contact the utility company first and give it an opportunity to resolve your problem.

You can find your company's telephone number by selecting one of the following utility service areas:

CATV  |  Gas  |  Electric  |  Telephone  |  Water  |  Cell Phone


If your company does not resolve your matter to your satisfaction, you can contact PURA.  PURA staff has been trained to assist you in resolving the various types of problems you may experience with your utility company. The most common complaints we receive involve:

  • Termination and re-connection of service
  • High bills
  • Quality of service
  • Service installation
  • Line extensions
  • Meter tests
  • Incorrect rates or tariffs
  • Reasonable payment arrangements
  • Outages
  • Deposits
  • Unauthorized switching of utility service from one provider to another

If you experience a problem with a utility company, please contact the utility company first and give it an opportunity to resolve your problem.

Please contact us by submitting a web-filed complaint, sending us an email, or calling:

1-800-382-4586 (toll free within Connecticut)
1-860-827-2622 (outside Connecticut)
TDD 860-827-2837

Any person with a disability who may need a communication aid or service should contact us at 860-418-5910 or at deep.accommodations@ct.gov.


 

 


Content last updated April 2021