Important Alert: Beware of Scam Attempts! We've become aware of a scam involving individuals posing as PURA representatives, falsely promising utility bill refunds. Please note that PURA does not operate in this manner. All utility billing is exclusively handled through the electric distribution companies, Eversource and United Illuminating. PURA is a public agency and does not directly handle any billing issues. Specifically, we will never offer refunds for overcharged utility bills, nor do we solicit bank account information for any purpose. If you believe you have been scammed, please reach out to: PURA’s Education Outreach and Enforcement Customer Assistance Unit by emailing pura.information@ct.gov, the Office of Consumer Counsel by emailing occ.info@ct.gov or calling 860-827-2900, or the Office of the Attorney General at 860-808-5318.

Telephone Service Provider Contact Information



Frontier Communications
Customer Service:        (800) 921-8101
Repair for Residential:    (800) 921-8104
Repair for Business:       (800) 921-8104
All customer contact numbers for Frontier Communications are toll free


Verizon
Customer Service: 1-800-837-4966
Repair: 203-661-5444


Cox Communications
Customer Service: 1-800-955-9515


Comcast Telcom
Customer Service: 1-800-934-6489