Important Alert: Beware of Scam Attempts! We've become aware of a scam involving individuals posing as PURA representatives, falsely promising utility bill refunds. Please note that PURA does not operate in this manner. All utility billing is exclusively handled through the electric distribution companies, Eversource and United Illuminating. PURA is a public agency and does not directly handle any billing issues. Specifically, we will never offer refunds for overcharged utility bills, nor do we solicit bank account information for any purpose. If you believe you have been scammed, please reach out to: PURA’s Education Outreach and Enforcement Customer Assistance Unit by emailing, the Office of Consumer Counsel by emailing or calling 860-827-2900, or the Office of the Attorney General at 860-808-5318.

Telephone Service Provider Contact Information

Frontier Communications
Customer Service:        (800) 921-8101
Repair for Residential:    (800) 921-8104
Repair for Business:       (800) 921-8104
All customer contact numbers for Frontier Communications are toll free

Customer Service: 1-800-837-4966
Repair: 203-661-5444

Cox Communications
Customer Service: 1-800-955-9515

Comcast Telcom
Customer Service: 1-800-934-6489