COVID-19 Community Levels Map Update, Dec. 2, 2022: The Centers for Disease Control and Prevention has listed Fairfield, Hartford, Litchfield, Middlesex, New Haven, Tolland, and Windham Counties in the Medium/Yellow category as part of its COVID-19 Community Levels Map. New London County is currently listed in the Low/Green category. Visit the CDC COVID-19 Community Levels Map for updates.

Similac Recalled Product Information

 

Similac Product Recall Alert

Abbott Nutrition has recalled specific lot numbers of the products below. 

 

12.4 oz Similac Advance powder

12.6 oz Total Comfort powder

12.5 oz Similac Sensitive powder

12.5 oz Similac for Spit Up powder

All EleCare Infant powder

All EleCare Jr powder

All Alimentum powder for assistance.

 

If you have any questions or concerns, please feel free to contact any vendor unit staff member at ctwic@ct.gov or call the State WIC Office at 1-800-741-2142

 

Recalled Product Instructions

RETAILERS WHO ORDER DIRECTLY FROM ABBOTT:

For larger vendors who order Abbott products directly from the manufacturer, please follow the "Product Return Instructions from Abbott” found below for directions for how to handle returning recalled Similac formulas to receive credit directly from the company.  This communication went to all Retailers who order product directly from Abbott.

 

RETAILERS WHO ORDER FROM A DISTRIBUTOR:

For vendors who order products through a distributor, please return the recalled products to your distributor for credit.  The distributor will then return it to Abbott.  Your accounts will be refunded by your distributor using the typical recall process.

 

Product Return Instructions From Abbott

Action: Returns Instructions to be provided to returns/reclamation coordinator at retail store locations and/or retail distribution centers.

Please take affected product to back room and provide returns instructions to returns/reclamation coordinator. If not available, please provide to department/store manager or distribution center manager.

Product Recall Handling Process (Retail)

• 1 Cases – 11 pallets

Contact ABF by Request at 1-866-643-9477 or abbott@arcb.com to schedule pick-up

You will be provided a Returns Authorization (RA) number from the Carrier

Please put a placard on every box/pallet referencing the RA number

Abbott records the returned product

Abbott issues credit to customer based on product returned

• 12 Pallets or more

Contact Magellan Logistics at 1-844-200-9110 or abbottreturns@magellanlogistics.com

You will be provided a Returns Authorization (RA) number from the Carrier

Please put a placard on every box/pallet referencing the RA number

Abbott records the returned product

Abbott issues credit to customer based on product returned

Additionally, for customers that want to use their backhaul network, this option will also be available.

NOTE: Magellan and ABF will both be providing the Return Authorization number and BOL
If you have any questions, please contact Abbott Customer Service at 1-800-551-5838 Monday through Friday 8:30 – 5:00 p.m. EST

 

SCAM ALERT: Above are the recommendations from Abbott for returning and getting credit for recalled Similac formula.  No one without proper identification should be coming to your store to pick up recalled formula.