In accordance with Governor Lamont's emergency declaration, employees and the public are asked to observe social distancing measures to ensure communal safety and to slow the spread of the novel coronavirus (COVID-19). People are asked to work from home and telecommute wherever possible. Adhering to these instructions, the Department of Banking has closed its offices to the public. However, agency staff will continue to provide services to consumers and industry through telework. When contacting the Department, please use electronic communication whenever possible. Agency staff will continue to check voicemails during this time. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to Department.Banking@ct.gov and it will be routed appropriately. Thank you for your patience during this time.

File a Consumer Collection Agency Complaint

How do I submit a complaint?

The DOB licenses and regulates collection agencies who collect debts from Connecticut residents.

  1. Attempt to resolve the dispute by contacting the collection agency to resolve your dispute.
  2. If your dispute cannot be resolved, determine if the collection agency is licensed by the Department of Banking.  See consumer collection agencies licensed in Connecticut. Click on the NMLS Consumer Access button. See Instructions for Using NMLS Consumer Access.
  3. If you have been working with a collection agency that is not listed in NMLS (and not licensed in Connecticut), the Department of Banking also accepts complaints against unlicensed companies who are conducting collection agency activities on Connecticut residents. 

Online Customer Assistance Form

Note: In addition to the Department of Banking, the Consumer Financial Protection Bureau (CFPB) supervises any debt collection firm with more than $10 million in annual receipts. If you need further assistance, you may submit your complaint with the CFPB online or by calling the CFBP at (855) 411-2372. 

Helpful Resources
Questions?

Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, ext. 8170
Foreclosure Assistance Hotline:  1-877-472-8313

By Email:  banking.complaints@ct.gov

Please Note:

This is an unsecured e-mail address for general questions.  Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address.  To send a Secure Message log into the Online Assistance Form