State of Connecticut Department of Banking

File a Consumer Collection Agency Complaint

How do I submit a complaint?

The DOB licenses and regulates collection agencies who collect debts from Connecticut residents.

  1. Attempt to resolve the dispute by contacting the collection agency to resolve your dispute.
  2. If your dispute cannot be resolved, determine if the collection agency is licensed by the Department of Banking.  See consumer collection agencies licensed in Connecticut. Click on the NMLS Consumer Access button. See Instructions for Using NMLS Consumer Access.
  3. If you have been working with a collection agency that is not listed in NMLS (and not licensed in Connecticut), the Department of Banking also accepts complaints against unlicensed companies who are conducting collection agency activities on Connecticut residents. 

Online Customer Assistance Form

Note: In addition to the Department of Banking, the Consumer Financial Protection Bureau (CFPB) supervises any debt collection firm with more than $10 million in annual receipts. If you need further assistance, you may submit your complaint with the CFPB online or by calling the CFBP at (855) 411-2372. 

On November 30, 2021, the CFPB’s new Debt Collection Rule became effective. This rule clarifies how debt collectors can communicate with you, including what information they’re required to provide at the outset of collection about the debt, your rights in debt collection, and how you can exercise those rights.

Helpful Resources
Questions?

Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, press option 2
Foreclosure Assistance Hotline:  1-877-472-8313

By Email:  banking.complaints@ct.gov

Please Note:

This is an unsecured e-mail address for general questions.  Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address.  To send a Secure Message log into the Online Assistance Form.