NOTICE

The best way to protect yourself against EBT theft is to call 1-888-328-2666 to change your PIN number before the state of each month.

Due to renovations the DSS Manchester office will be temporarily closed. A new temporary location opened Monday, Jan. 27 at 146 Hartford Road, Manchester. 

Social Work Services

Report Elder Abuse

Anyone can (and should) report elder maltreatment. In Connecticut, however, there are professionals who are required by State law to report suspected maltreatment of elders. Click the link below to see a full listing of PSE mandated reporters.

If you suspect that a person who is age 60 or older is being abused, neglected, exploited or abandoned, make a report to the Protective Services for the Elderly Program.

There are three (3) different ways to report cases of suspected abuse, neglect, exploitation, or abandonment: by phone, by form and online.

  • By Phone: Toll-free line: 1-888-385-4225. 

    Staff are available to receive calls between 8:00am and 4:30pm Monday through Friday.

    • After business hours or on weekends or state holidays: call the Infoline at 2-1-1. 
    • Outside of Connecticut: call the Infoline 24/7 at 1-800-203-1234.
  • By Form: Complete the Report Form (W-675)
    • Email to PSEReferrals.DSS@ct.gov. 
    • Fax to 860-424-5091
    • Mail to DSS/PSE, 55 Farmington Avenue, Hartford, CT 06105
  • Online: Complete an online referral *NEW*
  • Tutorial Video on Making an Online Referral

Other Abuse Neglect Reporting Entities

The State Agencies in the table below receive complaints and address allegations of Abuse, Neglect, and Exploitation.

Reporting Abuse, Neglect, Exploitation to Connecticut State Agencies

(Resources for Mandated Reporters and Members of the Public)

Persons Served

State Agency

Reporting Form

Contact Info

Children ages 0 - 17

Department of Children and Families (DCF)

Oral: Within 12 hours

Written: Within 48 hours from Oral

DCF-136 Form

Careline

1-800-842-2288

Adults with an Intellectual or Developmental Disability ages 18 - 59

Department of Developmental Services (DDS)

Oral: Within 48 hours

Written: Within 5 days from Oral

DDS PA-6 Form (Mandatory Reporters) – Email to: dds.aid@ct.gov

Abuse Investigation Division:

1-844-878-8923

DDS Abuse Neglect Reporting

Adult Residents of Nursing Home Facilities Age 18+

(Mandated Reporters Only)

Long-term Care Investigations (LTCI)

Oral or Written: Within 72 hours

By Fax:Complete form W-410

Fax to 860-424-5091.

Online:Submit an online referral

 

Reports via fax or online 24/7

Connecticut citizens residing in nursing homes, residential care homes and assisted living communities

Long Term Care Ombudsman Program (LTCOP) responds to, and investigates complaints brought forward by residents, family members, and/or other individuals acting on their behalf. Ombudsmen offer information on consultation to consumers and providers, monitor state and federal laws and regulations, and make recommendations for improvement.

LTCOP call the statewide toll-free number 1-866-388-1888 or 860-424-5200

Fax: 860-772-1704

You can also e-mail the LTCOP: ltcop@ct.gov

Web: Connecticut Long Term Care Ombudsman Program

LTCOP call the statewide toll-free number 1-866-388-1888 or 860-424-5200

Fax: 860-772-1704

Email: ltcop@ct.gov

Patients/residents, regardless of age, for which there are concerns about the healthcare, treatment, or services they have received or did not receive at a Department of Public Health licensed healthcare facility.

Department of Public Health: Facility Licensing and Investigation Section (FLIS)

Complete the online form (FLIS Complaint Submission)

Facility Licensing and Investigation Section (FLIS) Page

https://portal.ct.gov/DPH/Facility-Licensing--Investigations/Facility-Licensing--Investigations-Section-FLIS/FLIS-Complaint-Submission

Elders ages 60+

Protective Services for the Elderly (PSE)

/>

Oral or Written: Within 24 hours.

Online Referral: *NEW*

https://dss.service.ct.gov/referrals/s/

PDF Report Form:

PSE Report Form (W-675)

Email: PSEReferrals.DSS@ct.gov

Fax: 860-424-5091

1-888-385-4225

(M-F 8:00a – 4:30p)

Holidays, Weekends, or afterhours call 211

If you or someone you know is in a life-threatening situation or immediate danger:
contact 911 or the local/state police

Other Resources

  • The Coalition of Elder Justice, a multidisciplinary, statewide group of private and public stakeholders working together to prevent elder abuse and protect the rights, independence, security, and well-being of vulnerable elders in Connecticut.  https://elderjusticect.org
  • The Commission on Women, Children, Seniors, Equity & Opportunity (CWCSEO) is required by State Law (Public Act No. 19-116) to provide a portal on the CWCSEO’s website with links to publicly available databases of persons found responsible for assault, abuse, neglect, exploitation or abandonment of elderly persons or persons with disabilities. The purpose is to provide a convenient location for site visitors to access this information. The list includes: National Sex Offender Registry, Connecticut Sex Offender Registry, CT Nurse’s Aide Registry, Practitioner/Entity Suspension or Exclusion Database, CT Criminal Motor Vehicle Conviction Database and the Professional Licensure Verification Database.

    The following link provides access to these databases. It intended to give information to people hiring providers to care for adults aged 60 and older, children, or individuals with disabilities Registry Repository - Women, Children, Seniors and Equitable Access for All (ct.gov)

  • The Office of the Attorney General
    • Elder Justice Hotline –a resource to help older adults in Connecticut seek information, assistance, and justice 1-860-808-5555
    • Consumer-related Complaint System Complaint Form Landing page (ct.gov)