File a Mortgage Complaint

Mortgages on Primary Residences in Connecticut - Complaint Notice:

The Department of Banking (DOB) accepts complaints against any lender or mortgage servicer regarding mortgage modification, risk of delinquency, default and judicial foreclosure of a mortgage on a primary residence in Connecticut.

How do I submit a complaint?

1. Attempt to resolve the dispute by contacting the mortgage broker, lender or servicer to resolve your dispute.
2. If you cannot resolve the complaint with your broker, lender or servicer, determine if the entity is licensed by the Department of Banking using NMLS Consumer Access.  Click on the NMLS Consumer Access button. See Instructions for Using NMLS Consumer Access.
3. If the entity is not licensed by the Department of Banking, the Department pursues complaints against unlicensed companies that are conducting mortgage  lender, broker or servicer activities to Connecticut residents. 

Online Customer Assistance Form

Helpful Resources

• Help for Homeowners and Renters
• Know Before You Owe (Consumer Financial Protection Bureau)
• A Consumer’s Guide to Mortgage Refinancing (Federal Reserve)
• What to Know When Shopping For a Mortgage to Purchase a Home
• Interest-Only Mortgage Payments and Payment-Option ARMs (FDIC)

Reverse Mortgages:

• Reverse Mortgages: Are They for You? (OCC Consumer Advisory)
• Information about Reverse Mortgages (Consumer Financial Protection Bureau)
• Home Equity Conversion Mortgages (HUD)  
• Order or download a free guide on reverse mortgages (AARP) 
• Review the steps to getting a reverse mortgage (National Reverse Mortgage Lenders Association) 

Questions? 

Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, press option 2
Foreclosure Assistance Hotline:  1-877-472-8313

By Email:  banking.complaints@ct.gov

Please Note:

This is an unsecured e-mail address for general questions.  Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address.  To send a Secure Message log into the Online Assistance Form.