Need help with accounts receivable topics in Core-CT? We’ve assembled a host of training resources, job aids, and more to help you use Core-CT to complete accounts receivable tasks. Explore the topics below for more specific guidance and information.
Accounts receivable job aids
- Aging reports - Aging detail by unit (PDF) - Learn about the Aging detail by unit report, which provides users with aged open items and balances for all customers for a given business unit.
- Aging reports - Aging summary by unit (PDF) - Learn about the Aging summary by unit report, which provides users with aged open customer balances for a given business unit.
- Apply payments - Payment predictor (PDF) - Learn about Payment predictor tool, which is an automated version of the building a payment worksheet, used to match deposits to Accounts Receivable open items.
- Apply payments - Payment worksheet (PDF) - Learn how to build a Payment worksheet, which is a manual process that matches deposits to AR Open Items.
- Apply payments - Underpayment (PDF) - Learn how to apply an underpayment by building a Payment Worksheet.
- Audit logs - Receivables audit logs (PDF) - Learn how to view information about prior actions taken on deposits, payments and other accounts receivable items.
- Collections workbench (PDF) - Learn about the Collections Workbench, a central workspace that provides accounts receivable information for a given Customer.
- Customer information - Account overview (PDF) - Learn about the Account Overview inquiry, which provides an overview of a single customer’s account.
- Customer information - Customer activity (PDF) - Learn about the Customer Activity inquiry, which identifies Item Activity for a specific customer.
- Customer information - Customer aging (PDF) - Learn about the Customer Aging inquiry, which summarizes the overall amount and count of accounts receivable items that fall within each Aging Category, and provides the capability to drill down to each individual Item.
- Customer interactions - Customer statements (PDF) - Learn how to create Customer Statements to send to customers, either through traditional mail or through a system-delivered email.
- Customer interactions - Dunning letters (PDF) - Learn how to create Dunning letters, which identify accounts receivable open items that remain outstanding based on a Days Late calculation. They include agency-specific language on paying overdue balances and/or potential consequences if overdue balances remain unpaid.
- Deposits - Bank deposit issues (Non-GIRO) (PDF) - Find out fow to manage bank deposit issues and what to do in particular instances.
- Deposits - GIRO deposit issues (PDF) - Learn how to complete GIRO deposit(s) and take care of deposit issues.
- Deposits - GIRO deposits - OSCIP deposit issues (PDF) - Learn how to complete OSCIP GIRO deposit(s) and take care of deposit issues.
- Direct journal payments - Correct a direct journal in budget error (PDF) - Learn how to correct a Direct Journal anytime the coding entered by the user violates the Control Options for a qualifying Commitment Control Ledger.
- Direct journal payments - Create a direct journal (PDF) - Learn how to create a Direct Journal payment using the Journal Directly option.
- Item information - Item list (PDF) - Learn how to use the Item List inquiry, which allows users to view multiple open items for a single customer.
- Item information - View/update item information (PDF) - Learn how to use the View/Update Item Details inquiry, which allows users to view/update item details for a single Item.
- Payment information - All deposits (PDF) - Learn how to enter search criteria to view the All Deposits inquiry.
- Payment information - All payments (PDF) - Learn how to enter search criteria to view the All Payments inquiry.
- Receivables maintenance - Maintenance worksheet (PDF) - Learn how to create and build a Maintenance Worksheet, used to close offsetting accounts receivable items (debit & credit amounts) and remove them from the customer’s balance.
- WorkCenter: Accounts receivable WorkCenter (Fluid) (PDF) - Learn the basics of the Accounts Receivable WorkCenter, the revamped navigational center for Core-CT users. It features an efficient Fluid look to help users access frequently used pages based on their Accounts Receivable security roles.
- WorkCenter: WorkCenter personalization (PDF) - Learn how to personalize your Accounts Receivable WorkCenter to be most efficient to your role with the State.
- Write-off an uncollectible receivable (PDF) - Learn how to to create a Credit Invoice and close out a customer’s uncollectible receivable balance with a Maintenance Worksheet.