Get Core-CT support

Have a question? We’re here to help

Welcome to Core-CT support. Core-CT is the integrated human resources, payroll, and financial system for Connecticut State employees.

Core-CT hosts a comprehensive suite of tools and resources. We're here to help State employees troubleshoot issues and make the most of each one. Learn how to:

  • Fix browser issues
  • Reset your password
  • Submit and view Helix tickets
  • And more

This page contains general Core-CT procedures and job aids, along with targeted support resources. To get started, select your area of interest below.

Support quick links

Get help with browser issues
Different browsers may impact the Core-CT experience. Learn which browsers support the app, how to manage pop-up blockers, clear your cache, and more.

Reset my password
Find your agency security liasion to request a password reset.

Subscribe to Core-CT notifications
Subscribe to Core-CT communications bulletins. Receive key system and status updates for your role.

Need assistance? Submit a ticket to our Help Desk

Learn how to submit a Helix ticket today

Core-CT uses the Helix Service Portal to quickly field and resolve requests.

  • You can submit, update tickets below.
  • If your email address does not end in @ct.gov, please email Readiness@ct.gov, and the Help Desk will provide instruction on how to create a Helix ticket via email.
Helix Service Portal  

How to submit a ticket (PDF) 

View our guide to submitting a Helix ticket.

How to search and view a ticket (PDF) 

Find instructions to view your past Helix tickets in Core-CT.

How to update a ticket (PDF) 

Learn how to update your ticket via email or through the Helix portal. The Core-CT team will be notified of any changes.

Get login support by agency (XLS) 

Select your agency from the list log into Helix or to get your login instructions. Steps may vary by agency.

Don't have a ct.gov email address or need more help? 

If your email address does not end in @ct.gov, please email us for instructions on how to submit a Helix ticket.

Find help by role or reporting tool

Need a specific resource? View pages dedicated to your role or reporting needs. Each page contains helpful job aids, training, and other supports tailored to you.


Human capital management (HCM)
Find payroll processing schedules, State holiday schedules, and all training related to HCM.

Financials
Find training and support for accounts payable, asset management, and all other financials topics.

Security
Find all job aids, documentation, and other guidance for designated agency security liaisons.

Reporting tools
Select from the EPM or STARS tools based on your reporting needs.

Need password assistance?

Get help: Reset your password

Your agency security liasion can help reset your password. Find their contact information to reach out today. You can also find guidance on how to set up your own automated reset system, and how to choose a quality password.

Hours and how to reach us

Find contact info, stay in the loop

If you encounter issues using Core-CT, we encourage you to log into Helix and submit a ticket. If your email address does not end in @ct.gov, please email Readiness@ct.gov, and the Help Desk will provide instructions on how to log a Helix ticket.

  • System Operation Hours: Monday - Sunday, 4:00 am - 8:00 pm
  • Confirm Processing Hours
    • HRMS Confirm Thursday (View Only), 4:00 am - 2:00 pm
    • HRMS Final Confirm (No Access) Thursday-Friday, 2:00 pm - 7:30 am
Subscribe to Core-CT notifications for key system updates