The Consumer Affairs Unit

Gerard O’Sullivan, Director
Assistant Deputy Commissioner for Consumer Affairs Division

The Consumer Affairs Unit receives, reviews and responds to complaints and inquiries from state residents concerning insurance related problems. The experienced staff examines each complaint to determine whether statutory requirements and contractual obligations within the commissioner's jurisdiction have been fulfilled. The Unit coordinates the resources available within the Department to fully address consumer complaints and recovers approximately $4 million a year on behalf of consumers.

Unit staff members provide outreach and education on a variety of topics on an individual basis and in group settings. The Speakers Bureau is available to groups and can tailor a presentation for a particular group. The Unit also distributes educational pamphlets and posters upon request.

The Unit also publishes the Rankings of Insurance Companies comparing the number of justified complaints related to premium volume. The Auto, Accident & Health Ranking Reports are published annually.

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