Important: All insurance companies must maintain a current appointment contact email address with the Department. All appointment renewal correspondence will be sent to this email address. To update contact information:

1. Log in to your SBS (State-Based Systems) account.
2. Navigate to Company Dashboard: a. If the option is available, navigate to the Company Dashboard. b. If not, use the "Add Entity" button to add the company to the account.
3. Access Company Summary: Once in the Company Dashboard, click on the Company Name. This action will direct the user to the Company Summary page.
4. Locate Contact Section: Scroll down approximately two-thirds of the page and find the Contact section.
5. Edit Contact Information:
   • Look for a blue plus sign in the upper left corner to add a contact or a blue pencil icon to the right of the current contact item to edit.
   • Click on the appropriate icon to add or edit the contact details.

Key Dates & Information:

The Connecticut Department of Insurance will provide electronic appointment renewal processing with the National Insurance Producer Registry (NIPR).

• April 15, 2026: All terminations must be posted to the NIPR's PDB. There are no fees to terminate appointments. Any appointments added on/after this date will not need to be renewed for the current year and will be included in the next bi-annual renewal cycle in 2028.
• May 1, 2026: Renewal invoices and appointment lists will be available on www.nipr.com.
• May 31, 2026: Payment deadline for all Connecticut Appointment Renewals. Payments must be made electronically by NIPR. Paper checks will NOT be accepted, payment will be returned and the renewal invoice will not be processed. (electronic checks will be accepted) NIPR is not responsible for any renewal late fees that may be incurred after May 31, 2026.
• May 31, 2026: Payments made after this date will automatically be assessed a late fee of 10% of the invoice with a maximum of $15,000.00. The late fee will be included in the final amount due.
• Foreign companies domiciled in the states of AK, AZ, CO, HI, IL, IN, MD, MO, MT, NY, OR, RI have $0 due for appointment renewal fees by reciprocal agreement and therefore these appointments are automatically renewed and a renewal invoice will not be generated.
• Electronic payment options offered by NIPR will immediately reflect the invoices as paid and will forward payment and renewal transactions to Connecticut within 24 hours of that payment.
• All appointment transactions will continue to be processed as usual with NIPR during renewals.
• All appointments added on and after April 15, 2026 will not need to be renewed for the current year and will be included on the next renewal cycle in 2028.
• Licenses with an “Expired” status may show active appointments. You will NOT be billed for these appointments.

NIPR Transaction Fees:

NIPR Renewal processing fees will equal 1% of the total state fee charged with a minimum of $5 and a maximum of $1,000.00. NIPR transaction fees are non-refundable.

Example:

Transaction fee is 1% of state fee.

Payment Method and other Fees:

Credit Card (no fee)

• Visa, MasterCard, Discover or American Express

Electronic Check (no fee)

• There are no check processing fees for utilizing the electronic check payment method (NIPR transaction fees will apply).
• A few banks or credit unions may not participate in electronic check services. If your bank needs a pre-authorization to use this electronic check service, you will need to provide your financial institution with this information: NIPR ACH-9431763793.

• $100 for Domestic companies
• $20.00 if the premium tax rate in the appointing company’s state of domicile is less than CT’s 1.50% premium tax rate (see fee chart)
• $80 if the premium tax rate in the appointing company’s state of domicile is equal to or greater than Connecticut’s 1.50% premium tax rate
• $0 for foreign companies in AK, AZ, CO, HI, IL, IN, MD, MO, MT, NY, OR, RI by reciprocal agreement. These appointments are automatically renewed, and an invoice will not be generated for NIPR transaction fees.

How to process beginning May 1, 2026:

• Visit www.nipr.com
• Follow the links to company appointment renewals and sign-in using your company identifiers: NAIC #, FEIN, and/or company name
• After entering the necessary identifying information, you can:
  Print/Pay the Invoice
  View the detail report of appointment renewals
  Print the Report
  Download the Report as text (delimited)
  Download the Report as XML.
• Help screens and NIPR Customer Support are available to guide you through the process.

IMPORTANT RECONCILIATION INFORMATION

Companies may utilize NIPR’s Company Appointment Reconciliation Report (CARR) to terminate appointments of insurance producers who no longer represent the company. The CARR is designed to facilitate the appointment renewal process for regulators and for the insurance industry. As a NIPR customer you can use the CARR to create a listing of your active appointments for a specific company in a specific state. The CARR has the functionality of completing “Not for Cause” terminations directly from the report allowing you to reconcile your company’s insurance producer listing against the Producer Database. Terminations are generated electronically through the NIPR Gateway.

If you have any questions regarding the appointment renewal process, contact:

NIPR Customer Service at 816-674-NIPR (6474) or customerservice@nipr.com