In accordance with Governor Lamont's emergency declaration, employees and the public are asked to observe social distancing measures to ensure communal safety and to slow the spread of the novel coronavirus (COVID-19). People are asked to work from home and telecommute wherever possible. Adhering to these instructions, the Department of Banking has closed its offices to the public. However, agency staff will continue to provide services to consumers and industry through telework. When contacting the Department, please use electronic communication whenever possible. Agency staff will continue to check voicemails during this time. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to Department.Banking@ct.gov and it will be routed appropriately. Thank you for your patience during this time.

April 21, 2020

Governor Lamont Announces Payment Relief for Student Loan Borrowers

HARTFORD — Governor Ned Lamont and Banking Commissioner Jorge Perez, in collaboration with other states, announced today that Connecticut has secured relief options with many private student loan servicers (see list below) whose borrowers are not covered by the CARES Act. This new initiative will benefit Connecticut residents with privately held student loans.

“So many of our residents are facing unprecedented financial hardship, and our young people are burdened with additional student loan debt. I applaud the Banking Department and the student loan servicers for launching this initiative to provide much needed relief to the young people of our state who are not covered by the CARES Act, as well as their families” said Governor Ned Lamont. 

The federal CARES Act provided relief for students with federal loans. However, the CARES Act did not address millions of student loan borrowers with federal loans that are not owned by the US Government as well as loans made by private lenders.  

Under this new initiative, Connecticut residents with commercially owned Federal Family Education Loan Programs or privately held student loans who are struggling to make their payments due to the COVID-19 pandemic will be eligible for expanded relief.  Borrowers in need of assistance should immediately contact their student loan servicer to identify the options that are appropriate to their circumstances. Relief options through the servicers listed below include:

  • Providing a minimum of 90 days of forbearance
  • Waiving late payment fees
  • Ensuring that no borrower is subject to negative credit reporting
  • Ceasing debt collection lawsuits for 90 days
  • Working with borrower to enroll them in other borrower assistance programs, such as income based repayment.

“Student loan borrowers, regardless of whether or not they are federally guaranteed, who are having trouble making their payments should immediately reach out to their servicers to discuss what options best suit their needs” said Commissioner Jorge Perez. “I am pleased that we were able to work with our student loan servicers as well as other states to bring this initiative to the people of Connecticut.” 

Additionally, if regulated student loan servicers are limited in their ability to take these actions due to investor restrictions or contractual obligations, servicers should instead proactively work with loan holders whenever possible to relax those restrictions or obligations.  The Department encourages prudent and reasonable actions taken to support relief for borrowers during the pandemic. 

To determine the types of federal loans residents have and who their servicers are, borrowers can visit the Department of Education’s National Student Loan Data System (NSLDS) at or call the Department of Education’s Federal Student Aid Information Center at 1-800-433-3243 or 1-800-730-8913 (TDD). Borrowers with private student loans can check the contact information on their monthly billing statements. 

If a borrower is experiencing trouble with their student loan servicer, they are encouraged to ask to speak to a supervisor and then if still needed, contact the following and file a complaint: 

Connecticut Department of Banking at 860-240-8170 for information or file a complaint here.

The Consumer Financial Protection Bureau 

States joining this initiative include California, Colorado, Connecticut, Illinois, Massachusetts, New Jersey, Vermont, Virginia, and Washington.

Private Student Loan Servicers Providing Relief:

  • Aspire Resources, Inc.
  • College Ave Student Loan Servicing, LLC
  • Earnest Operations
  • Edfinancial
  • Kentucky Higher Education Student Loan Corporation
  • Lendkey Technologies, Inc.
  • MOHELA
  • Navient
  • Nelnet
  • SoFi Lending Corp.
  • Tuition Options
  • United Guaranty Services, Inc.
  • Upstart Network, Inc.
  • Utah Higher Education Assistance Authority
  • Vermont Student Assistance Corporation

Please note: More Student Loan Servicers may be added, you can visit www.ct.gov/dob for an updated list. 

Media Contacts

Matt Smith, 860-240-8105
matthew.smith@ct.gov

Joint Information Center, 860.754.8342
covid19.jic@ct.gov