State of Connecticut Department of Banking

The Department of Banking has moved! On Monday, November 24, 2025, the Department of Banking relocated its offices to 280 Trumbull Street in Hartford.

Scams and Fraud

Find Out What to Do if You Were Scammed

Steps to Take if You Experienced a Scam:
  • Immediately stop communication with the scammer and do NOT send any more money.
  • Contact the financial institution or company where the fraud occurred.  If necessary, notify your bank, credit union, or credit card company. 
  • Change any passwords that might have been compromised.
  • File a report with the Federal Trade Commission.
  • Place a fraud alert and get a copy of your credit report at annualcreditreport.com.
  • If you suspect identity theft, visit IdentityTheft.gov.
How do I submit a complaint?

Many agencies help with banking scams and fraud issues and the Department of Banking can be your starting point for assistance.  You may file a complaint with the Department of Banking using the Online Consumer Assistance Form:

Online Customer Assistance Form

Helpful Resources

AARP offers a Fraud Watch Network Hotline to call if you suspect a scam:

Call 1-877-908-3360, Monday-Friday, 8:00 a.m. to 8:00 p.m.

Banking and Consumer Credit Fraud and Scams:
Investment Fraud and Scams: 
Questions? 

Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, press option 2
Foreclosure Assistance Hotline:  1-877-472-8313

By Email:  banking.complaints@ct.gov

Please Note:

This is an unsecured e-mail address for general questions.  Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address.  To send a Secure Message log into the Online Assistance Form.