To protect the health and safety of the public and our employees, the Department of Banking has limited the number of employees at our office at 260 Constitution Plaza in Hartford. When contacting the Department, please use electronic communication whenever possible. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to Department.Banking@ct.gov and it will be routed appropriately. Thank you for your patience during this time.

File a Check Casher Complaint

How do I submit a complaint?
  1. Attempt to resolve the dispute by contacting the check casher to resolve your dispute.
  2. Determine whether the check casher is licensed by the DOB.  See check cashers licensed in Connecticut.
  3. The Department of Banking also pursues complaints against unlicensed companies that are conducting check cashing activities for a fee with Connecticut residents.  If you have worked with a check casher that is not listed on the link in Step 2 above as licensed by the Department of Banking (DOB), it is an unlicensed check casher. 

Online Customer Assistance Form

Helpful Resources
Connecticut Banking Law caps the fee a check casher can charge:

  • Fee of 2% of the amount of the check is the general rule; or
  • If check is issued by the State of Connecticut and payable to a recipient of public assistance, the fee is 1% of the amount of the check.
Questions?

Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, press option 2
Foreclosure Assistance Hotline:  1-877-472-8313

By Email:  banking.complaints@ct.gov

Please Note:

This is an unsecured e-mail address for general questions.  Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address.  To send a Secure Message log into the Online Assistance Form.