For most digital asset work, we recommend creating an IA before you ever start designing or creating new content. We apply a universal IA to all new agency websites using the State’s new design system. While we understand that agencies on occasion may require flexibility in their architecture, we look to closely align with the enterprise model. This helps standardize the user experience state-wide and reduces user confusion.
Our IA also includes a navigation strategy that assembles content in categorical silos. This allows content admins to guide users to needed content in 3 clicks or less. Additionally, we use a standard “FAQ-style” knowledge-base model to provide clear answers to common questions across the State.
The Universal IA verticals are as follows:
Primary
- Home
- Contact Us/About Us/Commissioner
- All Services
- Divisions/Bureaus/Departments
- Press/Media/News
- Licensing
- Primary Service
- Careers/Jobs/Work with the State of CT
- FAQ
Secondary (Based on Specific Agency)
- Organizational Chart, Staff
- Statistics and Research
- Associated or Partner Agencies
- Legislation
- Resources
- Publications, Public Notices
- File a Complaint
- Training and Support
- Community Affiliates (501 c3s and non-profits that work closely with the state)
- Tour CT
- Defined Audience Page (Contractors, Teachers, School Municipalities, etc.)
- Meeting Agendas, Calendars, Minutes
- How We Serve You (mission pages)
