How do I contact teacher certification customer service?

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Customer service guidelines

Our office is located at 450 Columbus Boulevard in Hartford and is open Monday through Friday, 8:00 a.m. - 5:00 p.m.

  • Applications and general information may be obtained during office hours.
  • Individuals may deliver applications and/or supporting documentation to the office during working hours.
  • All applications for certification are processed in the order in which they are received to ensure equity to all individuals applying for certification.
  • Response time to most applications, once all required documentation had been received, is generally 6-8 weeks, but may be 2-3 months during the peak months of May through September.
  • All applications delivered by hand are treated in the same manner as those received by mail: Each document received is first date stamped, entered into the computer system, and scanned into a file prior to review by a certification consultant.
  • Certification consultants are not available for individual consultations, nor are they able to immediately evaluate hand delivered documents.
  • Due to accounting requirements, the Bureau of Educator Standards and Certification cannot provide a printed certificate on the same day in which materials are hand delivered. Because all credentials must be reviewed by a certification consultant, the receptionist is unable to provide applicants with verification of certification status.

To receive updated information on your certification status or to request information, you may either:

General Information