Customer service guidelines
Our office is located at 450 Columbus Boulevard in Hartford and is open Monday through Friday, 8:00 a.m. - 5:00 p.m.
- Applications and general information may be obtained during office hours.
- Individuals may deliver applications and/or supporting documentation to the office during working hours.
- All applications for certification are processed in the order in which they are received to ensure equity to all individuals applying for certification.
- Applications are processed in the order received, typically within 4–6 weeks of submission. To avoid delays, applicants are encouraged to submit all requested documents in a timely manner. Processing may take longer during peak months (April–October).
- All applications delivered by hand are treated in the same manner as those received by mail: Each document received is first date stamped, entered into the computer system, and scanned into a file prior to review by a certification consultant.
- Certification consultants are not available for individual consultations, nor are they able to immediately evaluate hand delivered documents.
- Due to accounting requirements, the Bureau of Educator Standards and Certification cannot provide a printed certificate on the same day in which materials are hand delivered. Because all credentials must be reviewed by a certification consultant, the receptionist is unable to provide applicants with verification of certification status.
To receive updated information on your certification status or to request information, you may either:
- Log into your Connecticut Educator Certification System (C.E.C.S.) account
- Call our interactive 24-hour helpline: 860-713-6969
- Call our representatives on Monday or Thursday (excluding holidays) between 12:00-2:00 p.m. at 860-713-6969
- Email us at teacher.cert@ct.gov
- Mail your request to us
- Send a fax to 860-713-7017