Community partners play an important role in helping people apply for and keep Department of Social Services (DSS) benefits. This page gives you simple tools you can use with clients at every step of the process.
You will find easy-to-follow checklists that walk clients through the DSS application and renewal journey, including how to:
-
Get ready to apply and create a MyAccount
-
Gather and submit required documents
-
Respond to DSS notices or interview requests
-
Check application or renewal status
-
Understand next steps and decisions
The checklists use plain language and reflect common document needs, such as proof of income, expenses, and assets. They are available in English and Spanish and can be printed or shared digitally with clients.
You will also find additional resources and guides to share with clients and keep them informed of any DSS updates or changes.
Resources for community partners to use when helping clients
Use these materials during appointments, outreach events, and follow-up to help clients stay organized, avoid delays, and successfully complete their benefits process.
Application and renewal checklists
Download and share these printable checklists with clients.
Application checklist - English (PDF)
Application checklist - Spanish (PDF)
Renewal checklist - English (PDF)
Renewal checklist - Spanish (PDF)
Online account support guides
Clients manage benefits online using MyAccount. MyAccount can be accessed on a computer through the ConneCT portal or on a smartphone using the MyDSS app
Report a change - English (PDF)
Create a MyAccount - English (PDF)
Completing a Periodic Report Form (PRF) - English (PDF)
Completing a Periodic Report Form (PDF) - Spanish (PDF)
Report a change - English (PDF)
Complete a renewal - English (PDF)
Communication and outreach resources
Use these tools to support client engagement.
Chatbot info sheet - English (PDF)
Chatbot info sheet - Spanish (PDF)
Client guide: DSS phone system - English (PDF)
Client guide: DSS phone system - Spanish (PDF)
Skip the line flyer- English (PDF)
Help us help you flyer - English/Spanish (PDF)
Connect with DSS on your time flyer - English (PDF)
DSS resources flyer - English/Spanish (PDF)
Update us so we can update you flyer - English (PDF)
Tips for community partners
- Use the checklist during appointments, outreach events, or follow-up calls.
- Print or email the checklist so clients can track their progress at home.
- Offer the Spanish checklist when preferred to support understanding.
- Encourage clients to keep all documents in one folder for easy access.