Community partners play an important role in helping individuals apply for and maintain benefits through the Department of Social Services (DSS). Community partners can use the application and renewal checklists to guide clients through each stage of the DSS process.
1. Get ready to apply
-Review the checklist together.
-Encourage clients to complete the online prescreener to explore potential eligibility.
-Help clients create a MyAccount for the fastest way to apply and receive updates.
-Explain which programs are managed by DSS and which are handled by Access Health CT.
2. Gather required documents
-Use the checklist to collect documents before applying.
--Review common items such as proof of income, expenses, and assets.
Remind clients to submit clear and readable copies.
-Suggest listing employers, landlords, or others who may need to provide documentation.
3. Complete and submit the application
-Review submission options and select what works best:
-Apply and upload documents online through MyAccount
-Mail documents using the provided envelope
-Drop off documents at a DSS office drop box
Remind clients to:
-Sign the application
-Include their name or client ID on all submitted pages
4. Follow up after submission
-Watch for DSS notices requesting additional information or scheduling a phone interview (often required for SNAP or cash assistance).
-Submit requested documents as soon as possible.
-Wait approximately 10 days before checking application status online.
5. Review the decision and stay connected
-Clients will receive a written notice with the decision.
-Encourage sign-up for electronic notices to receive updates faster.
-Remind clients to report address or contact changes to prevent delays.