Energy Assistance Vendor Information

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CEAP Vendor Portal Tutorial 

Important Program Dates

Program Date/Deadline Agenda
November 2, 2026 First day for fuel deliveries that can be paid by the program.
April 1, 2027 Deadline for fuel authorizations for deliveries.
April 8, 2027 The last day a deliverable fuel delivery can be made.
May 31, 2027 The last day that a household can apply to establish its eligibility for benefits.
June 17, 2026 Last day to submit deliverable fuel invoices.

Crisis Heating Assistance Details

Benefits for Households qualifying for Crisis Heating Assistance:  

Subject to the availability of funds, the state offers Crisis Assistance benefits to address the heating needs of deliverable fuel heated households that have exhausted their Basic Benefits and are still at imminent risk of losing heat.

All Eligible deliverable fuel heated households may receive up to three a Crisis Assistance benefits, of $430 each.

A redetermination of income eligibility is not required to receive Crisis Assistance.  A household qualifying for a Crisis Assistance benefit will receive an authorization for a fuel delivery within forty-eight (48) hours or eighteen (18) hours in life-threatening situations.

Information For Vendors

Please follow this link to the 2027 Cumulative Prices

Deliverable Fuel Vendor Pricing Program

CEAP utilizes two approved pricing methodologies for deliverable heating oil vendors: Margin Over Rack (MOR) and Discount Off Retail (DOR).  Deliverable heating oil vendors participating in CEAP must select one of the two pricing models for the program year.

Other Fuels:

Kerosene, propane and solid fuels (wood, pellets or coal) will be paid at the vendor’s standard retail price. The online vendor portal has been expanded to support utility, municipal, association/property management, and solid fuel vendors.  

County price differentials are no longer used.

  • Prices are now based on DTN, which tracks daily wholesale prices at four fuel terminals across Connecticut: Bridgeport, Hartford, New Haven, and Norwich.

Using multiple terminals allows CEAP to set prices that better reflect regional wholesale costs and provide more consistent pricing across the state.

Pricing Models:

Margin-Over-Rack (MOR) - DTN's UHOB10 daily rack average price (the standard wholesale terminal price for heating oil) as the base plus a fixed margin of $0.55 per gallon.

MOR example from FFY 2026 – Bridgeport terminal price as of March 17, 2026:

  • DTN Rack Average Price (UHOB10): $3.854 per gallon
  • Fixed Margin: $0.50 per gallon
  • CEAP Price: $4.35 per gallon 

Discount-Off-Retail (DOR) - The vendor’s lowest publicly-posted retail price for all customers, less a fixed discount of $0.35 per gallon.  This pricing structure is applicable only to deliverable heating oil vendors and will remain in place throughout the program year.

DOR example from FFY 2026 – Bridgeport vendor’s retail price as of March 17, 2026:

  • Vendor’s Retail Price: $5.050 per gallon
  • Discount: $0.35 per gallon
  • CEAP Price: $4.70 per gallon 

Ways to submit CEAP Supplier Vendor Conditions of Participation:

  1. Online: Submit via the CEAP Vendor Portal Link
    • Preferred Method (faster processing):
  2. Email: energy.vendors@ct.gov
    • Enter your business name in the subject line
    • Return all 13 pages of this document.
    • Include verification of registration as a Home Heating Fuel (Oil/Propane) Dealer with the Department of Consumer Protection for your company and each of your DBAs (if applicable)
  3. Mail: CEAP Energy Services, Connecticut Department of Social Services, Office of Community Services, 55 Farmington Avenue, 10th Floor, Hartford, CT 06105
    • Return all 11 pages of this document.
    • Include verification of registration as a Home Heating Fuel (Oil/Propane) Dealer with the Department of Consumer Protection for your company and each of your DBAs (if applicable).
  4. Fax: (860) 424-4952
    • Return all 13 pages of this document.
    • Include verification of registration as a Home Heating Fuel (Oil/Propane) Dealer with the Department of Consumer Protection for your company and each of your DBAs (if applicable).

Important: Submit using only one method to avoid delays.