FAQs

• What is the typical CEAP benefit?
  Answer:

  Eligible families typically receive benefits ranging from $180 and $530 in basic benefits alone, depending on their income level, household size and whether there is a vulnerable member in the household.  To learn more, click here. CEAP recipients may also be eligible for matching payment plans, protection from shut-offs, and replacement and/or repairs for heating equipment.

• How is the benefit amount determined?
  Answer:

  Your benefit is determined based on your household’s income, the number of people in your household, and whether there is a ‘vulnerable’ household member (someone who is under age 6, over age 60, or has a disability).

• How will I receive CEAP benefits?
  Answer:

  Your CEAP benefits will be paid directly to your fuel supplier when you receive a delivery, or directly to your utility company (as a one-time credit to your utility account). If your heat is included in your rent, your CEAP benefits will be paid directly to you. Households that heat with deliverable fuels like oil or propane may be eligible for additional fuel deliveries. Most households receive their utility benefits as a one-time payment in April or May, used to pay toward past due bills and arrearages. Households that heat with deliverable fuels may be eligible for deliveries within several days of completing an application, depending on their situation. 

• Am I eligible for CEAP?
  Answer:

  See ‘Who Is Eligible’ tab for detail.

• When are applications due?
  Answer:

  For the 2023-2024 heating season, you can start applying on September 1, 2023. Applications close on May 31, 2024. Deliverable fuel bills must be submitted by June 17, 2024. Remember that CEAP is an annual benefit so you need to apply each year to receive assistance.

• What information will I need to apply?
  Answer: See ‘Before You Start Your Application’ information in the ‘How to Apply’ tab for detail.