About the Department of Social Services--Contact

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Disclaimer

Far below normal precipitation has caused a drought and increased fire danger levels. All of Connecticut is currently in a Stage 2 Drought Advisory. Residents are encouraged to be mindful of water consumption and use extra caution to prevent fires. An emergency burn ban remains in effect at all state parks, forests, and wildlife management areas, prohibiting the use of all outdoor grills, firepits, campfires, etc.

Resource Center Locations

Bridgeport Resource Center 925 Housatonic Avenue Bridgeport, CT 06606	DSS Resource Centers are open Monday, Tuesday, Wednesday, Thursday, Friday, from 8:00 a.m. to 4:30 p.m. Benefits Center phones (1-855-626-6632) are open Monday, Tuesday, Wednesday, Thursday, Friday, from 7:30 a.m. to 4:30 p.m. However, due to recently experienced excessive call volume, we will only be able to honor these hours while our capacity is able to meet the call demand. Response time at our telephone Benefits Center is currently longer than usual. Thank you for your patience. Please consider using self-service options which is available *24/7 such as the MyDSS* mobile-friendly app: www.ct.gov/mydss; or online MyAccount www.connect.ct.gov; or 1-855-626-6632 for automated client information line. Opening an online MyAccount lets you obtain forms, upload documents, access benefit information, view and download proof of benefits (budget sheets), renew, and apply for benefits. **MyDSS www.ct.gov/mydss is easy to navigate across devices with multiple self-service options. You’ll find there is less time spent using the phone to talk with the Benefits Center, and less need for in-person trips to an office to access information about benefit status or details of your case. Services provided in the office - The following services are available: Eligibility Interviews; pick-up of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of mail, EBT cards & income verifications. In-Person Interview - If an in-person interview is required, you can make an appointment. An appointment can be made by calling the Benefits Center at 1-855-6-CONNECT (1-855-626-6632) to speak to an Eligibility Services Worker. Dropping off Documents - Outside drop-boxes are available or use the pre-paid business reply envelope to mail your documents directly to the DSS Scanning Center at PO Box 1320, Manchester, CT 06045. Please allow DSS 10 days to review and process any documents submitted before contacting us. The Office of Child Support Services is open by appointment only, Monday – Friday, from 8 a.m. to 4 p.m. Office locations and contact information at www.ct.gov/dss/childsupport/contact. Things to know before visiting a DSS Resource Center: Please visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covid for DSS-specific updates. Thank you, and please stay healthy. DSS offers Video Remote Interpreting (VRI) / Language Translation Services Video Interpreting available onsite What is VRI? DSS’s Video Remote Interpreting (VRI) is the on-demand service that provides communication between deaf or hard-of-hearing persons and hearing persons that are in the same location, utilizing an interpreter by way of a computer with a webcam and Internet connection or a tablet using a cellular connection. Benefits** On-demand services – no need to schedule in advance Average speed of answer Experienced video interpreters Clear audio and video quality Quiet, private locations
Danbury Resource Center 342 Main Street Danbury, CT 06810
Greater Hartford Resource Center 20 Meadow Road Windsor, CT 06095
Manchester Resource Center 699 East Middle Turnpike Manchester, CT 06040
Middletown Resource Center 2081 South Main Street, Suite B Middletown, CT 06457
New Britain Resource Center 30 Christian Lane New Britain, CT 06051-4152
New Haven Resource Center 50 Humphrey Street New Haven, CT 06513
Norwich Resource Center 401 West Thames Street Norwich, CT 06360
Torrington Resource Center 62 Commercial Boulevard Torrington, CT 06790
Stamford Resource Center 1642 Bedford Street Stamford, CT 06905
Waterbury Resource Center 249 Thomaston Avenue Waterbury, CT 06702
Willimantic Resource Center 1320 Main Street / Tyler Square Willimantic, CT 06226