**The DSS Greater Hartford and New Britain Field Offices are closed, and are currently scheduled to re-open on Thursday, December 3, 2020

**DSS Field Offices are now open every Monday, Tuesday, Thursday and Friday, from 8 a.m. to 4 p.m.

**Field Offices and our telephone Benefits Center are closed on Wednesdays to allow our staff time to process applications, renewals and related work. Please visit www.ct.gov/dss/fieldoffices for full information about services at Field Offices, including interviews by appointment and Child Support services.

**24/7 access: Customers can access benefit and application information, at www.connect.ct.gov and www.ct.gov/dss/apply; or our Client Information Line at 1-855-6-CONNECT (1-855-626-6632) . More about 24/7 access options at www.ct.gov/dss/fieldoffices.

**Response time at our telephone Benefits Center, open every Monday, Tuesday, Thursday and Friday at 1-855-6-CONNECT (1-855-626-6632), is currently longer than usual.  Thank you for your patience.

Field Office Locations

Bridgeport Field Office 
925 Housatonic Avenue
Bridgeport, CT 06606

**The DSS Greater Hartford and New Britain Field Offices are closed, and are currently scheduled to re-open on Thursday, December 3, 2020


**DSS Field Offices are now open Monday, Tuesday, Thursday and Friday, from 8 a.m. to 4 p.m.

**Field Offices and our telephone Benefits Center are closed on Wednesdays to allow us time to process the paperwork you submitted to us.  On Wednesdays, customers can check document status and get benefit information by calling our Client Information Line at 1-855-6-CONNECT (1-855-626-6632).  You can apply for benefits, obtain DSS forms and view information about your DSS benefits at www.connect.ct.gov

** Services provided in the office - If you do not have an appointment for in-person interview, the following services are available at the reception window:  pick-up of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of mail, EBT cards & income verifications. For office locations, please visit www.ct.gov/dss/fieldoffices.

**In-Person InterviewIf an in-person interview is required, you must have an appointment. An appointment can be made by calling the Benefits Center at 1-855-6-CONNECT (1-855-626-6632) to speak to an Eligibility Services Worker between 7:30 a.m. and 4 p.m., Monday, Tuesday, Thursday and Friday.

**Dropping off Documents - Documents and forms will not be taken by the Eligibility Services Worker at the window.  Outside drop-boxes are available, or use the pre-paid business reply envelope to mail your documents directly to the DSS Scanning Center at PO Box 1320, Manchester, CT 06045.

Please allow DSS 10 days to review and process any documents submitted before contacting us. 

**24/7 access: Customers can access benefit information, apply for benefits, obtain forms and/or open a ‘My Account’ 24/7, at www.connect.ct.gov (online MyAccount); or 1-855-6-CONNECT/1-855-626-6632 (telephone MyAccount).  Information about applying for benefits is also at www.ct.gov/dss/apply.  Opening an online MyAccount lets you obtain forms, upload documents, apply for and renew benefits and check on your benefit situation.

**The Office of Child Support Services is open by appointment only, Monday – Friday, from 8 a.m. to 4 p.m.  Office locations and contact information at www.ct.gov/dss/childsupport/contact.  

**Response time at our telephone Benefits Center (1-855-6-CONNECT, or 1-855-6-CONNECT) is currently longer than usual.  Thank you for your patience.

 **Things to know before visiting a DSS Field Office:

DSS Office mask notice

Following pandemic safety guidelines and to maintain safe social distancing, a limited number of people are allowed in the building at any one time.

Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covidfor DSS-specific updates.  Thank you, and please stay healthy.  

 

Video Sign Language logo

 
DSS offers Video Remote Interpreting (VRI) / Language Translation Services
Video Interpreting available onsite
What is VRI?

DSS’s Video Remote Interpreting (VRI) is the on-demand service that provides communication between deaf or hard-of-hearing persons and hearing persons that are in the same location, utilizing an interpreter by way of a computer with a webcam and Internet connection or a tablet using a cellular connection.

Benefits 

  • On-demand services – no need to schedule in advance
  • Average speed of answer 
  • Experienced video interpreters
  • Clear audio and video quality
  • Quiet, private locations

Danbury Field Office
342 Main Street
Danbury, CT 06810

Greater Hartford Field Office
20 Meadow Road
Windsor, CT 06095

Manchester Field Office
699 East Middle Turnpike
Manchester, CT 06040

Middletown Field Office

2081 South Main Street, Suite B
Middletown, CT 06457

New Britain Field Office

30 Christian Lane
New Britain, CT 06051-4152

New Haven Field Office

50 Humphrey Street
New Haven, CT 06511

Norwich Field Office

401 West Thames Street
Norwich, CT 06360

Torrington Field Office

62 Commercial Boulevard
Torrington, CT 06790

Stamford Field Office

1642 Bedford Street
Stamford, CT 06905

Waterbury Field Office

249 Thomaston Avenue
Waterbury, CT 06702


Willimantic Field Office
1320 Main Street / Tyler Square
Willimantic, CT 06226