Choosing a Nursing Home

Choosing a nursing home for yourself or a loved one is a very important decision. Consumers should always visit each facility they are considering and spend time touring the facility and talking with residents/ families and staff members.

Step 1: Research and prepare for personal visits

• Contact the facility's admissions representative to schedule and appointment for an informational meeting and tour of each facility. Ask for a copy of the facility's brochure, admissions policies, and the resident's bill of rights.
• Contact the ombudsman who represents the facilities you are interested in
  • For a list of the regional ombudsman and the towns they serve, click here.
  • For a Map of regional ombudsman and the towns they serve, click here
• Research the latest survey findings by going to the state licensure website and typing in the name of the facility
• Visit the Centers for Medicare and Medicaid Services to utilize the Nursing Home Compare site

Step 2: Visit each nursing home

• Meet with the Administrator and Care Staff
• Topics and questions to ask during your visit
• Tour the nursing home and observe staff interaction with residents
• Take the time to speak with residents and family members about their experiences

Step 3: Narrow your choices and make a selection

• Revisit your top choices. Try to go at different times of the day if possible.
• Contact the admissions staff about the admission process.
• Discuss specific accommodations or concerns you have 
• Ask to participate in care planning decisions
• Be sure to visit often and remain involved in ongoing care and decisions 

Additional Resources