Who Regulates My Bank or Credit Union?
The Connecticut Department of Banking (DOB) regulates the financial service industry in Connecticut. In terms of financial institutions, it is important to note that some are federally regulated, which means the DOB does not have jurisdiction over those institutions.
The DOB regulates the following financial institutions:
If your bank or credit union is not on that list
Federal Regulators:
Office of the Comptroller of the Currency
The Office of the Comptroller of the Currency (OCC) oversees all national banks and federal savings associations and supervises the federal branches and agencies of foreign banks.
The OCC is headquartered at Independence Square, 250 E St., S.W., Washington, D.C. 20219-0001. The OCC's main telephone number is (202) 874-5000. The agency also has a Northeastern District office located at 1114 Avenue of the Americas, Suite 3900, New York, NY 10036-7780. The district office's main telephone number is (212) 819-9860.
The OCC Customer Assistance Group is located at 1301 McKinney Street, Suite 3450, Houston, TX 77010. For consumer help, call 1-800-613-6743 from 7:00am to 7:00pm CST or use the OCC's Online Customer Complaint Form.
Consumer Financial Protection Bureau
In addition to the OCC, banks with total assets over $10 billion dollars are also regulated by the Consumer Financial Protection Bureau (CFPB).
Banks in CT supervised by the CFPB include Bank of America, JPMorgan Chase, Wells Fargo, CitiBank, HSBC Bank USA, Santander Bank, TDBank, Key Bank, People’s United Bank, and Webster Bank. See full list of financial institutions supervised by the CFPB.
National Credit Union Administration
The National Credit Union Administration (NCUA) is a Federal government agency responsible for chartering, supervising, examining and insuring federal credit unions. NCUA also insures state credit unions which apply and qualify for insurance. The agency's main office is located at 1775 Duke St., Alexandria, VA 22314-3428. The main telephone number for the NCUA is (703) 518-6300. A Consumer Assistance Hotline number is available, at 1-800-755-1030, or consumerassistance@ncua.gov.
The NCUA regional office responsible for Connecticut is located at 9 Washington Square, Washington Avenue Extension, Albany, NY 12205. The main telephone number for the regional office is (518) 862-7400. The regional office can also be reached via E-mail at region1@ncua.gov.