DSET coordinates statewide 9-1-1 emergency service for public safety organizations and the residents of Connecticut. DSET also oversees various other emergency telecommunications services in Connecticut.
DSET is responsible for:
Public education on how, when, and who 9-1-1 services can help.
Surcharge rates and other funding.
Provides critical information to CT residents during emergencies.
Rapid, 24/7 access to trained staff who can help people experiencing suicidal, substance use, and other mental health crises.
Call volume and call performance reports, dating back to 2018 to present day.
Regulations and statues related to emergency communications in Connecticut.
Updates to GIS spatial mapping data for routing 9-1-1 calls.
DSET provides the public safety community with reliable frequency coordination service.
Public safety answering means a facility, operated on a twenty-four hour basis, responsible for receiving 9-1-1 calls. They also dispatch emergency response services or transfer 9-1-1 calls to other public safety agencies. A PSAP is the first point of reception by a public safety agency of a 9-1-1 call. A PSAP serves the municipality in which it is located or other participating municipalities.
Emergency response services include:
The CTS unit manages over 65 sites across Connecticut to support equipment in the subsystems. It provides various ways to allow communication between public safety agencies.
Find various CTS resources, including maps, surveys, license agreements, policies, and other types of information.
Watch videos of previous CLMRN meetings with the State Interoperability Executive Committee (SIEC).
Do you want to be a 9-1-1 telecommunicator and help CT residents in need? Read details on certification requirements, prerequisites, enrollment, and more.
Telecommunicator certification training classes are currently being held in person. To request training schedule for future sessions, contact Peter Lucco at 860-685-8155 or via email at peter.lucco@ct.gov.
9-1-1 is an important resources for anyone living, working, and here to visit in Connecticut. Explore key information and frequently asked questions about using 9-1-1 and Text-to-911 through DSET’s public education resources.
Connecticut residents can text an emergency message to 9-1-1 from their handheld mobile devices. Text 9-1-1 when a landline phone isn’t available or when the situation makes it unsafe to do so. 9-1-1: Call if you can, text if you can’t.
The Enhanced 9-1-1 Commission is made up of 15 members who were appointed by the Governor. They are responsible for planning, designing, implementation and coordination of the statewide emergency 9-1-1 telephone system.
The CSECC functions as a back-up Public Safety Answering Point (PSAP) and training center. It is funded by federal 9-1-1 grant programs. The CSECC is located on the same grounds as the Connecticut Police Training Academy in Meriden.
To request a planned activation of the CSECC, please fill out the CSECC Activation Form.
The PSDN is a high-speed fiber optic data network that provides connectivity for Next Generation 9-1-1 (NG911) services. As a single connectivity source, it integrates systems, applications, and disparate networks to easily share information and resources among the various public safety entities throughout CT.
