Public Safety Answering Points

Click here for a larger version of this map: Connecticut PSAP Map

Public Safety Answering Points (PSAPs) are facilities operated on a twenty-four hour basis, which receive 9-1-1 calls and dispatch emergency response services, or transfer or relay 9-1-1 calls to other public safety agencies. Emergency response services include police, fire and emergency medical services. The PSAP is the first point of reception of a 9-1-1 call. Connecticut's municipalities are responsible for ensuring that their residents have 9-1-1 service. Most municipalities in Connecticut operate their own PSAP. PSAPs are housed in police departments, fire departments or emergency communications centers. Municipalities with a population of 40,000 or more receive an annual subsidy from DSET to offset the cost of PSAP operations. Some municipalities provide 9-1-1 services through regional (RECCs) or multitown emergency communications centers. DSET provides annual subsidies for RECCs and multi-town PSAPs based on a funding formula. Municipalities may apply for transition grants to offset costs to form new RECCS (three or more municipalities) or Multi-town PSAPs (two municipalities). 

The Connecticut State Police provide 9-1-1 service for three municipalities. The State Police also respond to wireless 9-1-1 calls received from limited access highway callers.