9-1-1 Telecommunications Fund
PURA Decision
The Public Utilities Regulatory Authority (Authority or PURA) establishes the monthly fee that will be assessed on each telephone service, commercial mobile radio service (CMRS), and Voice over Internet Protocol (VoIP) subscriber to fund the development and administration of the state's Enhanced Emergency 911 (E-911) program.
The majority of companies responded to the Authority’s interrogatories dated March 1, 2024, which requested subscriber line counts in this docket; however, several companies did not. The companies that did not provide responses will be subject to the provisions of General Statutes §§ 16-41 and 16-247g(g). Each one of those companies is subject to a notice of civil penalty and/or subject to a notice of suspension or revocation of their respective Certificates of Public Convenience and Necessity. In addition, those companies that did not respond to the Authority’s interrogatories will be assessed at the single access line fee.
The fee is based on the annual operating budget established by the Department of Emergency Services and Public Protection (DESPP), the number of subscriber lines, and a progressive schedule for multi-wireline accounts. The Authority calculates the E-911 monthly assessment fees for non-CRMS customer accounts with multiple lines using a progressive schedule. General Statutes § 16-256g(a) and Conn. Agencies Regs. § 28-24-8(a).
The Authority prescribes the foregoing E-911 Funding Assessment Schedule to fund the FY 2025 Operating Budget, effective as of July 1, 2024. All incumbent ILECs, CLECs, CMRS, and VoIP providers shall assess a fee to their respective subscribers in accordance with the schedule. Providers that did not respond to the Authority's interrogatories will be assessed the single line fee of $0.73. The progressive schedule is reflected in Table 4 below:
FY 2024-2025 Surcharge Rate Calculation
DSET Budget
Below is the line-by-line DSET operational budget for the fiscal year:
FY 2024-2025 DSET Budget (Coming soon)
E9-1-1 Fee Assessment
Prepaid Wireless Telecommunications Service
Prepaid wireless telecommunications service means a wireless telephone service that a consumer pays for in advance that allows the consumer to access the E 9-1-1 system by dialing 9-1-1, and that is sold in predetermined units or dollars that decline with use. Prepaid wireless telecommunications includes prepaid wireless phone cards, recharge or refill authorization codes, and prepaid cell phones or other prepaid wireless devices preloaded with airtime minutes. Prepaid wireless telecommunications service fee collection does not include wireless telecommunications services that are not paid for in advance (“post paid”), or for flat rate (non-declining balance) telecommunications services, even if they are prepaid. These services continue to follow the existing post- paid rules.
Collecting Fees - Prepaid
Retailers must collect the E-911 fee on each retail purchase of prepaid wireless telecommunications service occurring in Connecticut on or after January 1, 2013. A retail transaction subject to the E-911 fee occurs in this state if the retail transaction is subject to Connecticut sales tax. In addition, each separately priced prepaid wireless item sold is subject to the fee. For example, if two prepaid phone cards are sold to a consumer, the retailer must collect E-911 fees from the consumer in the amount of $1.46 ($0.73 for each retail transaction).
Wireline/VoIP Service
Telephone or telecommunications companies providing local telephone service, and each provider of voice over internet protocol Service shall assess against each subscriber the fee established by PURA, which shall be remitted to the Office of State Treasurer for deposit into the Enhanced 9-1-1 Telecommunications Fund not later than the fifteenth day of each month.
Collecting Fees - Wireline and VoIP
- The rate assessed by the Public Utilities Regulatory Authority for FY 2024/25 is $0.73.
- The sliding scale for customers with multiple wireline phones is shown below:
| # of Lines | Per-line Assessment |
| 1 | $0.73 per line |
| 2 | $0.55 per line |
| 3 | $0.49 per line |
| 4 - 5 | $0.44 per line |
| 6-10 | $0.37 per line |
| 11-25 | $0.29 per line |
| 26-50 | $0.24 per line |
| 51-99 | $0.18 per line |
| 100 + | $0.15 per line |
Wireless/Commercial Mobile Radio Service
Each telephone or telecommunications company providing local telephone service and each provider of commercial mobile radio service shall assess against each subscriber the fee established by PURA.
Collecting Fees - Wireless and Commercial Mobile Radio Service
The surcharge rate for FY 2024/25 is $0.73 cents. The progressive wireline inclusion schedule does not apply to wireless and commercial mobile radio service.
Payments
All E-911 payments must be submitted to DSET along with the correct filing form (filled out in its entirety).
Payments shall be made payable to:
- Division of Statewide Emergency Telecommunications
and mailed to:
- Department of Emergency Services and Public Protection
Division of Statewide Emergency Telecommunications
1111 Country Club Road
Middletown, CT 06457
- Please direct any questions to DSET, at 860-685-8080
Pursuant to Conn. Gen. Stat. § 16-256g and Conn. Agencies Regs. § 28-24-8(a), the Authority has prescribed an E-911 funding assessment schedule to generate sufficient revenues to fund the FY 2022 Operating Budget submitted by DESPP. All incumbent LECs, CLECs, CMRS, COCOT and VoIP providers shall assess a fee to their respective subscribers in accordance with the requirements in Section II.B. of this Decision. Provider's that did not respond to the Authority's interrogatories will be assessed the single line fee of $0.73.
Pursuant to Conn. Gen. Stat. §16-256g and Conn. Agencies Regs. §28-24-8(a), the Authority and the DESPP have prescribed an E-911 funding assessment schedule based on budget requirements and anticipated revenues. All incumbent LECs, CLECs, CMRS, COCOT and VoIP providers are required for FY 2024/25 to continue to assess their respective subscribers based on a per-line or telephone number assessment ranging from $0.73 to $0.15, depending upon the subscribed number of access lines and telephone numbers. Pursuant to Conn. Gen. Stat. §28-24-8(a), the maximum allowed per line/telephone number surcharge rate is $0.75. The companies that did not respond to the Authority's interrogatories will be assessed the single line rate.
Public Utilities Regulatory Authority
Orders
For the following Orders, the Companies shall submit any required filings through the Authority’s website at www.ct.gov/pura. Submissions filed in compliance with the Authority’s Orders must be identified by all three of the following: Docket Number, Title, and Order Number. Compliance with orders shall commence and continue as indicated in each specific Order or until the Company requests and the Authority approves that the Company’s compliance is no longer required after a certain date.
- Commencing July 1, 2024, until June 30, 2025, each incumbent ILEC, CLEC, CMRS, and VoIP provider shall assess each subscriber a monthly fee as prescribed in the E-911 Funding Assessment Schedule.
- No later than October 25, 2024, and quarterly thereafter (January 25, 2025; April 25, 2025; and July 25, 2025) and ending with the July 25, 2025 filing, all telephone or telecommunications companies providing local telephone service CMRS, and VoIP providers shall submit a compliance filing with the Authority, in accordance with the table below, the E-911 fees collected for the previous three months as reflected on the E-911 Fee Remittance Form filed with DESPP. The quarterly filing shall include copies of the monthly remittance forms. Non-DESPP forms, incomplete forms or forms not filed by the quarterly due dates will not be considered timely filed.
| Quarters | E-911 Surcharges Collected for the Following Months | Due Date |
| 3 | July, August, September | Oct. 25, 2024 |
| 4 | October, November, December | Jan. 25, 2025 |
| 1 | January, February, March | April 25, 2025 |
| 2 | April, May, June | July 25, 2025 |