The Connecticut Insurance Department’s Consumer Affairs Division receives, reviews, and responds to consumer complaints and inquiries from state residents concerning insurance related problems.

The Department recovered nearly $5.87 million for Connecticut policyholders and taxpayers in 2021, helping individuals, families, and employers with their claims and complaints.

The experienced Consumer Affairs staff examines each complaint to determine whether statutory requirements and contractual obligations within the commissioner's jurisdiction have been fulfilled. The Unit coordinates the resources available within the Department to fully address consumer complaints.

The Consumer Affairs Department fielded 5,611complaints and inquiries by answering questions, investigating complaints, and recovering denied or underpaid claims to policy holders. The unit helped policyholders recoup more than $3.6 million. Of that nearly $2.4 million were health insurance recoveries.

Also, in 2021, the Department’s Market Conduct division levied $2,268,000 in fines against carriers and returned that money to the state’s General Fund. The fines resulted from a variety of violations and settlements ranging from untimely claim payments to improper licensing.

The Department calculates its consumer recoveries based on what the policyholder received because of the Department’s intervention. The inquiries and complaints also help the Department identify industry trends that may adversely affect consumers and trigger investigation by the Market Conduct division.

Complaint data also help determine topics for consumer education and serve as tools to help the Department monitor the industry. The Market Conduct enforcement actions are posted on the Department’s Web site.

The Consumer Affairs Division also publishes the Rankings of Insurance Companies comparing the number of justified complaints related to premium volume. The Auto, Accident & Health Ranking Reports are published annually.

• Email us at insurance@ct.gov
• Ask a question or file a complaint online
• Call the Consumer Helpline at 800-203-3447 or 860-297-3900.