**All 12 DSS Field Offices are now available for pick-up and drop-off of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of EBT cards & income verifications. Lobby hours: 8:00 a.m. to 4:00 p.m.  Drop-boxes are also available.  Please note:  no in-person assistance such as interviewing and eligibility determination available yet, due to pandemic safety guidelines.  Visitors, please wear masks and observe safe social distancing.  For office locations, please visit www.ct.gov/dss/fieldoffices .

 **Response time at our telephone Benefits Center (1-855-6-CONNECT) is currently longer than usual.  Thank you for your patience.

 **24/7 access:  Customers can access benefit and application information, 24/7, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Full information on ways to contact DSS online, by phone, by mail, and at office dropboxes is at www.ct.gov/dss/fieldoffices. Information and updates about child support is available at www.ct.gov/dss/childsupport. Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covid for DSS-specific updates. Thank you.


UPM1 - Rights and Responsibilities, Eligibility Process

Page 1 of 12

  • 1000

    Rights and Responsibilities - Introduction

  • 1000_01

    Rights and Responsibilities - Definitions

  • 1005

    Rights and Responsibilities - Rights of Applicants & Recipients

  • 1005_05

    Rights of Applicants & Recipients - Right to Participate in Appl. Process

  • 1005_10

    Rights of Applicants & Recipients - Right to Fair Treatment

  • 1005_10P

    Rights of Applicants & Recipients - Handling Discrimination Complaints

  • 1005_15

    Rights of Applicants & Recipients - Right to a Hearing

  • 1010

    Rights and Responsibilities - Responsibilities of Applicants & Recipients

  • 1010_05

    Responsibilities of Applicants & Recipients - Responsibilities in Relationship w/ the Dept.

  • 1015

    Rights and Responsibilities - Departmental Responsibilities

  • 1015_05

    Departmental Responsibilities - Determining Eligibility in a Timely Manner

  • 1015_05P

    Departmental Responsibilities - Informing the Assistance Unit

  • 1015_10

    Departmental Responsibilities - Informing the Assistance Unit

  • 1015_10P

    Departmental Responsibilities - Maintaining Accurate Case Records

  • 1015_15

    Departmental Responsibilities - Maintaining Case Records