*SNAP Recipients: Starting in January 2023, DSS will be texting renewal reminders to recipients who need to submit their renewal forms. Texts will come from the DSS Benefits Center phone number (855-626-6632). Texts will be strictly informational. They will NOT ask for identifying or personal information. Click here for more information.

*Don’t miss important news about your benefits: Update your contact info online now! Visit Update Us (ct.gov)

*24/7 access to DSS: Already a DSS client? Use the MyDSS mobile-friendly app: www.ct.gov/mydss. Apply & renew services at www.connect.ct.gov, plus get benefit status, notices, report changes, upload/send documents & more!


Non-Emergency Medical Transportation

NEMT is a limited transportation service available to Covered CT members who have no other transportation to or from their healthcare appointments.  Members can go to any healthcare provider they choose in their network. However, NEMT is only offered to the closest appropriate provider.  Transportation services include, public transit, sedan, wheelchair accessible vehicle and mileage reimbursement.  Please note, NEMT is not an on-demand service.

  • You must request transportation a minimum of 48 business hours before your appointment (please see example below) when using anything other than Public Transit. Public transit requests require at least 7 to 10 business days advanced notice.
  • To request a ride, call 855-478-7350, Monday through Friday between 7:00 AM and 6:00 PM EST.
  • For life threatening emergencies dial 911.
  • For more information, visit ct.ridewithveyo.com.
  • Check your coverage plan for which services qualify for non-emergency transportation.

You need to call no later than:

If you have an appointment on:

Monday at 10 am

Wednesday 10 am

Wednesday at 11:30 am

Friday 11:30 am

Thursday before 2pm

Monday at 2pm