Connecticut State Department of Social Services

**All 12 DSS Field Offices are now open Monday, Tuesday, Thursday and Friday, from 8 a.m. to 4 p.m. for pick-up and drop-off of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of EBT cards & income verifications. For your convenience, secure drop-boxes are located outside each Field Office. Locations at www.ct.gov/dss/fieldoffices.

**Field Offices and our telephone Benefits Center are closed on Wednesdays to allow us time to process the paperwork you submitted to us. On Wednesdays, customers can check document status and get benefit information by calling our Client Information Line at 1-855-6-CONNECT. You can apply for benefits, obtain DSS forms and view information about your DSS benefits at www.connect.ct.gov

**Due to pandemic safety guidelines, in-person assistance such as interviewing and eligibility determination are not currently available at Field Offices. All visitors must wear masks and observe safe social distancing. 

**24/7 access: Customers can access benefit and application information, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Information and updates about child support are available at www.ct.gov/dss/childsupport.  Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covidfor DSS-specific updates.

**Response time at our telephone Benefits Center (1-855-6-CONNECT) is currently longer than usual.  Thank you for your patience.

Field Office Locations

Bridgeport Field Office 
925 Housatonic Avenue
Bridgeport, CT 06606

The State of Connecticut continues to take action in preparedness and response to coronavirus disease (COVID-19). 

All 12 DSS Field Offices are now available for pick-up and drop-off of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of EBT cards & income verifications. Please see yellow bulletin box at top of page for more information.  Lobby hours: 8:00 a.m. to 4:00 p.m.  Drop-boxes are also available.  Please note:  no in-person assistance such as interviewing and eligibility determination available yet, due to pandemic safety guidelines.  Visitors, please wear masks and observe safe social distancing.

There are several other ways the Department can continue to meet your needs.

For completed applications or documents to be processed, please:

  • Leave them in the secure dropbox located outside of each DSS field office; or
  • Mail your forms to the DSS Scanning Center at PO Box 1320 Manchester, CT 06045

To apply for benefits, please:

To access information on your current benefits, please:

  • Go online through your My Account or call the DSS Benefits Center at 1-855-626-6632.

**Our customers can also access benefit and application information, 24/7, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT.

Thank you and please stay healthy.  For the latest information, resources, and guidance related to COVID-19, please visit www.ct.gov/coronavirus.

 

Video Sign Language logo

 
DSS offers Video Remote Interpreting (VRI) / Language Translation Services
Video Interpreting available onsite
What is VRI?

DSS’s Video Remote Interpreting (VRI) is the on-demand service that provides communication between deaf or hard-of-hearing persons and hearing persons that are in the same location, utilizing an interpreter by way of a computer with a webcam and Internet connection or a tablet using a cellular connection.

Benefits 

  • On-demand services – no need to schedule in advance
  • Average speed of answer 
  • Experienced video interpreters
  • Clear audio and video quality
  • Quiet, private locations

Danbury Field Office
342 Main Street
Danbury, CT 06810

Greater Hartford Field Office
20 Meadow Road
Windsor, CT 06095
Manchester Field Office
699 East Middle Turnpike
Manchester, CT 06040

Middletown Field Office
2081 South Main Street, Suite B
Middletown, CT 06457

New Britain Field Office
30 Christian Lane
New Britain, CT 06051-4152

New Haven Field Office
50 Humphrey Street
New Haven, CT 06511

Norwich Field Office
401 West Thames Street
Norwich, CT 06360

Torrington Field Office
62 Commercial Boulevard
Torrington, CT 06790

Stamford Field Office
1642 Bedford Street
Stamford, CT 06905

Waterbury Field Office
249 Thomaston Avenue
Waterbury, CT 06702


Willimantic Field Office
1320 Main Street / Tyler Square
Willimantic, CT 06226