** Services provided in the office - If you do not have an appointment for in-person interview, the following services are available at the reception window:  pick-up of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of mail, EBT cards & income verifications. For office locations, please visit www.ct.gov/dss/fieldoffices.

**In-Person Interview – If an in-person interview is required, you must have an appointment. An appointment can be made by calling the Benefits Center at 1-855-6-CONNECT (1-855-626-6632) to speak to an Eligibility Services Worker between 7:30 a.m. and 4 p.m., Monday, Tuesday, Thursday and Friday.

**Dropping off Documents - Documents and forms will not be taken by the Eligibility Services Worker at the window.  Outside drop-boxes are available, or use the pre-paid business reply envelope to mail your documents directly to the DSS Scanning Center at PO Box 1320, Manchester, CT 06045.

Please allow DSS 10 days to review and process any documents submitted before contacting us. 

**24/7 access: Customers can access benefit information, apply for benefits, obtain forms and/or open a ‘My Account’ 24/7, at www.connect.ct.gov (online MyAccount); or 1-855-6-CONNECT/1-855-626-6632 (telephone MyAccount).  Information about applying for benefits is also at www.ct.gov/dss/apply.  Opening an online MyAccount lets you obtain forms, upload documents, apply for and renew benefits and check on your benefit situation.  And we now have a mobile app—MyDSS--to help you connect to DSS even faster!  Please click on www.mydss.ct.gov for more info.

**The Office of Child Support Services is open by appointment only, Monday – Friday, from 8 a.m. to 4 p.m.  Office locations and contact information at www.ct.gov/dss/childsupport/contact.  

**Response time at our telephone Benefits Center (1-855-6-CONNECT, or 1-855-6-CONNECT) is currently longer than usual.  Thank you for your patience.

 **Things to know before visiting a DSS Field Office:

Following pandemic safety guidelines and to maintain safe social distancing, a limited number of people are allowed in the building at any one time.

Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covidfor DSS-specific updates.  Thank you, and please stay healthy.  

DSS’s Video Remote Interpreting (VRI) is the on-demand service that provides communication between deaf or hard-of-hearing persons and hearing persons that are in the same location, utilizing an interpreter by way of a computer with a webcam and Internet connection or a tablet using a cellular connection.

Benefits