Connecticut State Department of Social Services

*SNAP Recipients: Starting in January 2023, DSS will be texting renewal reminders to recipients who need to submit their renewal forms. Texts will come from the DSS Benefits Center phone number (855-626-6632). Texts will be strictly informational. They will NOT ask for identifying or personal information. Click here for more information.

*Don’t miss important news about your benefits: Update your contact info online now! Visit Update Us (ct.gov)

*24/7 access to DSS: Already a DSS client? Use the MyDSS mobile-friendly app: www.ct.gov/mydss. Apply & renew services at www.connect.ct.gov, plus get benefit status, notices, report changes, upload/send documents & more!

Field Office Locations

Bridgeport Field Office 
925 Housatonic Avenue
Bridgeport, CT 06606

**DSS Field Offices are open Monday, Tuesday, Thursday, Friday, from 8:00 a.m. to 4:30 p.m. 

**Benefits Center phones (1-855-626-6632) are open Monday, Tuesday, Thursday, Friday, from 7:30 a.m. to 4:30 p.m. However, due to recently experienced excessive call volume, we will only be able to honor these hours while our capacity is able to meet the call demand. Response time at our telephone Benefits Center is currently longer than usual.  Thank you for your patience.

**DSS Field Offices and our telephone Benefits Center are closed all day Wednesdays to allow our staff time to process applications, renewals, and related work. 

Please consider using self-service options which is available **24/7 such as the MyDSS mobile-friendly app: www.ct.gov/mydss; or online MyAccount www.connect.ct.gov; or 1-855-626-6632 for automated client information line.  Opening an online MyAccount lets you obtain forms, upload documents, access benefit information, view and download proof of benefits (budget sheets), renew, and apply for benefits.

**MyDSS www.ct.gov/mydss is easy to navigate across devices with multiple self-service options.  You’ll find there is less time spent using the phone to talk with the Benefits Center, and less need for in-person trips to an office to access information about benefit status or details of your case.

** Services provided in the office - The following services are available:  Eligibility Interviews; pick-up of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of mail, EBT cards & income verifications. 

**In-Person Interview - If an in-person interview is required, you can make an appointment. An appointment can be made by calling the Benefits Center at 1-855-6-CONNECT (1-855-626-6632) to speak to an Eligibility Services Worker.

**Dropping off Documents -   Outside drop-boxes are available or use the pre-paid business reply envelope to mail your documents directly to the DSS Scanning Center at PO Box 1320, Manchester, CT 06045.

Please allow DSS 10 days to review and process any documents submitted before contacting us. 

**The Office of Child Support Services is open by appointment only, Monday – Friday, from 8 a.m. to 4 p.m.  Office locations and contact information at www.ct.gov/dss/childsupport/contact.   

 **Things to know before visiting a DSS Field Office:

Please visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covid
for DSS-specific updates.  Thank you, and please stay healthy.  

 

Video Sign Language logo

 

 
DSS offers Video Remote Interpreting (VRI) / Language Translation Services
Video Interpreting available onsite
What is VRI?

DSS’s Video Remote Interpreting (VRI) is the on-demand service that provides communication between deaf or hard-of-hearing persons and hearing persons that are in the same location, utilizing an interpreter by way of a computer with a webcam and Internet connection or a tablet using a cellular connection.

Benefits 
  • On-demand services – no need to schedule in advance
  • Average speed of answer 
  • Experienced video interpreters
  • Clear audio and video quality
  • Quiet, private locations

Danbury Field Office
342 Main Street
Danbury, CT 06810

Greater Hartford Field Office
20 Meadow Road
Windsor, CT 06095
Manchester Field Office
699 East Middle Turnpike
Manchester, CT 06040

Middletown Field Office
2081 South Main Street, Suite B
Middletown, CT 06457

New Britain Field Office
30 Christian Lane
New Britain, CT 06051-4152

New Haven Field Office
50 Humphrey Street
New Haven, CT 06513

Norwich Field Office
401 West Thames Street
Norwich, CT 06360

Torrington Field Office
62 Commercial Boulevard
Torrington, CT 06790

Stamford Field Office
1642 Bedford Street
Stamford, CT 06905

Waterbury Field Office
249 Thomaston Avenue
Waterbury, CT 06702


Willimantic Field Office
1320 Main Street / Tyler Square
Willimantic, CT 06226