To protect the health and safety of the public and our employees, the Department of Banking has limited the number of employees at our office at 260 Constitution Plaza in Hartford. When contacting the Department, please use electronic communication whenever possible. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to and it will be routed appropriately. Thank you for your patience during this time.

March 17, 2020

Banking Commissioner Issues COVID-19 Guidance to Connecticut State-Chartered Banks and Credit Unions

HARTFORD — Facing uncertain financial markets during a quickly-slowing economy, today Banking Commissioner Jorge Perez issued guidance to Connecticut state-chartered financial institutions on ways to provide relief to assist Connecticut consumers and small businesses in response to COVID-19. The guidance comes in response to Governor Lamont’s directive to state agencies to identify ways to assist Connecticut residents, businesses, and non-profit organizations.

“As the state continues to navigate uncharted waters amid this public health crisis, the Department of Banking will assist our state-chartered banks and credit unions in their efforts to help consumers and small businesses and non-profits through these difficult times” said Commissioner Jorge Perez.

The guidance issued today urges Connecticut state-chartered banks and credit unions to work with borrowers consistent with safe and sound banking practices. These efforts can include easing credit terms for new loans, waiving overdraft fees, waiving late fees for loan balances, increasing the number of allowed money market withdrawals, waiving CD early withdrawal penalties, and offering payment accommodations such as allowing borrowers to defer some payments or extending the payment due dates. The Department also asks institutions to communicate with their partner companies, like servicers and collection agencies, so consumers and small businesses know all possible accommodations. 

Commissioner Perez added, “Any modifications to existing loans that are deemed prudent by financial institutions in light of the circumstances will not be subject to regulatory criticism.”

The guidance also urges financial institutions to make themselves available to answer customer questions and make reasonable accommodations during the outbreak. Financial institutions have ensured that consumers have access to banking services by continuing to provide drive-up windows, night deposits, ATMs and online banking.

This guidance reinforces several actions the State has taken under Governor Lamont to help small businesses who have participated in its various lending programs. For example, the State is extending Small Business Express loans for 90 days and offering a 90-day grace period on making payments. Other actions taken by the State at this time include the delaying of payment of some business taxes by 60 to 90 days. Governor Lamont has successfully applied for Small Business Administration disaster assistance, and eligible small businesses are encouraged to apply for credit at

Media Contact

Matt Smith, 860-240-8105