In accordance with Governor Lamont's emergency declaration, employees and the public are asked to observe social distancing measures to ensure communal safety and to slow the spread of the novel coronavirus (COVID-19). People are asked to work from home and telecommute wherever possible. Adhering to these instructions, the Department of Banking has closed its offices to the public. However, agency staff will continue to provide services to consumers and industry through telework. When contacting the Department, please use electronic communication whenever possible. Agency staff will continue to check voicemails during this time. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to and it will be routed appropriately. Thank you for your patience during this time.


Protect your money and financial accounts from scams, exploitation, and identity theft.  Know who to contact if you need help.

Senior financial exploitation and fraud is the illegal or improper use of a senior’s resources for another’s profit or advantage.

  • Exploitation usually involves someone the senior knows, such as a family member or caregiver.
  • Fraud is usually perpetrated by a stranger, such as a telemarketer or investment promoter.

Senior$afe Client/Customer Brochure

Red Flags/Quick Response Card

Vulnerability Factors

Are the conditions of your current situation ripe for potential exploitation or fraud? You may be at an increased risk if any of the situations below apply to you:
  • Recent loss of a spouse or partner and/or social isolation.
  • Dependent on someone to provide everyday care, transportation, or other services.
  • Financially responsible for an adult child, grandchild, or other family member.
  • Recent change in health.
  • Socially isolated, depressed or lonely.
  • Frequent mistakes in managing finances or feeling overwhelmed in managing household budget or investments.
  • Excessive anxiety about finances.
  • Running out of money regularly at the end of the month.
  • Willingness to listen to telemarketing or other calls from unknown parties, attend commercial “free lunch” seminars, or investigate work- at-home opportunities or sweepstakes.
  • Pressure from children, caregivers, or others to share money or change will.
Prevention Steps
  1. Limit phone calls from strangers
    • Do not accept calls from any person you do not know. Use caller ID, and don’t answer if you don’t recognize the number. Studies show that consumers who answer unsolicited calls are much more likely to be scammed than those who don’t.
    • As a precaution, put all your phone numbers on the Do Not Call Registry. Call 888-382-1222 or visit But don’t expect all calls to stop, especially from determined scammers.
    • If necessary, get an unlisted telephone number.
  2. Never give out personal information to strangers in response to texts, emails, or calls, regardless of who they claim to be or where they claim to be calling from.
  3. Never wire money to strangers under any circumstances, regardless of who they claim to be or how urgent the situation.
  4. Review your financial account statements at least monthly and contact your financial institution, credit card issuer, or other provider immediately if you see unauthorized charges or other issues.
  5. Monitor your credit report at least annually. Visit or call 877-322-8228. You can get one report from each of the three bureaus free each year.
  6. Consider enlisting a trusted family member or reputable bill-paying service. Consult your local Area Agency on Aging for help with routine payments.
  7. Use caution when utilizing joint accounts as a method of planning for incapacity or getting help with paying your bills. Both parties are equal owners and have equal access. Talk to your financial institution, attorney, or your local Area Agency on Aging to learn about all of your options for assistance with your finances.
  8. Execute a power of attorney only if you can appoint an agent you trust completely and only after consultation with an attorney. Be aware of gifting clauses in power of attorney documents. You can and should limit the power you give your agent. Only grant authority that is absolutely necessary.
  9. Never convey or quitclaim an interest in real estate without consulting an attorney. 
  10. Use a document shredder for all discarded paperwork and credit card offers.
  11. Remember, there’s no such thing as a sure thing. It is illegal to participate in foreign lotteries. You can’t win a contest you didn’t enter. That windfall you’ve been promised is a scam. Don’t be a victim!

Schedule a Senior$afe Training Program

The Department of Banking is pleased to offer this training to help financial professionals recognize and report possible elder financial exploitation.  We will share red flags and provide information on how to report suspected cases of financial abuse.

Please contact Kathleen Titsworth, Outreach Coordinator, at 1-800-831-7225, ext. 8176, if you are interested in scheduling a Senior$afe training session at your firm or financial institution.