In accordance with Governor Lamont's emergency declaration, employees and the public are asked to observe social distancing measures to ensure communal safety and to slow the spread of the novel coronavirus (COVID-19). People are asked to work from home and telecommute wherever possible. Adhering to these instructions, the Department of Banking has closed its offices to the public. However, agency staff will continue to provide services to consumers and industry through telework. When contacting the Department, please use electronic communication whenever possible. Agency staff will continue to check voicemails during this time. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to Department.Banking@ct.gov and it will be routed appropriately. Thank you for your patience during this time.

ATM Safety Advice

ATMs are a quick and convenient way to get cash. They are also public and visible, so it pays to be careful when you're making transactions. Follow these general tips for your personal safety.

Stay alert. If an ATM is housed in an enclosed area, shut the entry door completely behind you. If you drive up to an ATM, keep your car doors locked and an eye on your surroundings. If you feel uneasy or sense something may be wrong while you're at an ATM, particularly at night or when you're alone, leave the area.

Keep your PIN confidential. Memorize your Personal Identification Number (PIN); don't write it on your card or leave it in your wallet or purse. Keep your number to yourself.  Never provide your PIN over the telephone, even if a caller identifies himself as a bank employee or police officer. Neither person would call you to obtain your number.

Conduct transactions in private. Stay squarely in front of the ATM when completing your transaction so people waiting behind you won't have an opportunity to see your PIN being entered or to view any account information. Similarly, fill out your deposit/withdrawal slips privately.

Don't flash your cash.  If you must count your money, do it at the ATM, and place your cash into your wallet or purse before stepping away. Avoid making excessively large withdrawals. If you think you're being followed as you leave the ATM, go to a public area near other people and, if necessary, ask for help.

Save receipts. Your ATM receipts provide a record of your transactions that you can later reconcile with your monthly bank statement. If you notice any discrepancies on your statement, contact your bank as soon as possible. Leaving receipts at an ATM can also let others know how much money you've withdrawn and how much you have in your account.

Guard your card.  Don't lend your card or provide your PIN to others, or discuss your bank account with friendly strangers. If your card is lost or stolen, contact your bank immediately.

Immediately report any crimes to the police. Contact the Connecticut Department of Emergency Services and Public Protection or your local police department for more personal safety information.