To protect the health and safety of the public and our employees, the Department of Banking has limited the number of employees at our office at 260 Constitution Plaza in Hartford. When contacting the Department, please use electronic communication whenever possible. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to Department.Banking@ct.gov and it will be routed appropriately. Thank you for your patience during this time.

File an Identity Theft Complaint

 

Credit Report Complaint Notice: 

The Department of Banking (DOB) is one of the many resources required to address Identity Theft issues.  Connecticut Banking Law includes consumer protections that apply to credit reporting bureaus, collection agencies, and businesses that maintain computerized databases that includes personal information*.  The DOB can be an initial resource to provide you with the contact information of other appropriate agencies to address your concerns.

*Per CT General Statute § 36a-701b, ""personal information" means an individual's first name or first initial and last name in combination with any one, or more, of the following data: (A) Social Security number; (B) Driver's license number or state identification card number; or (C) Account number, credit or debit card number, in combination with any required security code, access code or password that would permit access to an individual's financial account."

How do I submit a complaint?

Many agencies help with Identity Theft issues and the Department of Banking can be your starting point for assistance.  You may file a complaint with the Department of Banking using the Online Consumer Assistance Form:

 

Online Customer Assistance Form

Helpful Resources
Questions? 

Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, press option 2
Foreclosure Assistance Hotline:  1-877-472-8313

By Email:  banking.complaints@ct.gov

Please Note:

This is an unsecured e-mail address for general questions.  Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address.  To send a Secure Message log into the Online Assistance Form.