To protect the health and safety of the public and our employees, the Department of Banking has limited the number of employees at our office at 260 Constitution Plaza in Hartford. When contacting the Department, please use electronic communication whenever possible. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to Department.Banking@ct.gov and it will be routed appropriately. Thank you for your patience during this time.

File a Credit Card/Prepaid Card Complaint

Credit Card/Prepaid Card Complaint Notice:
 

Credit Card/Prepaid Card complaints are within the jurisdiction of the Consumer Financial Protection Bureau (CFPB).  The financial products covered include credit cards, prepaid cards, and other prepaid services such as payroll cards, government benefit cards, gift cards, and mobile wallet. 
Complaints can be about managing your account, billing disputes, changes to your APR, fees, and unauthorized transactions.

How do I submit a complaint?

Credit card / Prepaid card complaints are within the jurisdiction of the Consumer Financial Protection Bureau (CFPB).  You may submit your complaint with the CFPB online, by calling the CFBP at (855) 411-2372 or in writing at:

Consumer Financial Protection Bureau
P. O. Box 4503
Iowa City, IA 52244
Telephone: 855-411-2372 (CFPB)
Fax: 855-237-2392 

Helpful Resources 
Questions?

Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, press option 2
Foreclosure Assistance Hotline:  1-877-472-8313

By Email:  banking.complaints@ct.gov

Please note:

This is an unsecured e-mail address for general questions.  Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address.  To send a Secure Message log into the Online Assistance Form.