File a Credit Card/Prepaid Card Complaint
Credit Card/Prepaid Card Complaint Notice:
Credit Card/Prepaid Card complaints are within the jurisdiction of the Consumer Financial Protection Bureau (CFPB). The financial products covered include credit cards, prepaid cards, and other prepaid services such as payroll cards, government benefit cards, gift cards, and mobile wallet.
Complaints can be about managing your account, billing disputes, changes to your APR, fees, and unauthorized transactions.
How do I submit a complaint?
Credit card / Prepaid card complaints are within the jurisdiction of the Consumer Financial Protection Bureau (CFPB). You may submit your complaint with the CFPB online, by calling the CFBP at (855) 411-2372 or in writing at:
Consumer Financial Protection Bureau
P. O. Box 4503
Iowa City, IA 52244
Telephone: 855-411-2372 (CFPB)
Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, press option 2
Foreclosure Assistance Hotline: 1-877-472-8313
By Email: firstname.lastname@example.org
This is an unsecured e-mail address for general questions. Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address. To send a Secure Message log into the Online Assistance Form.