Connecticut residents that have experienced property damage, loss or financial hardship resulting from Hurricane Sandy are encouraged to contact their mortgage company immediately to discuss individual options for handling claims.

Residents that have a mortgage loan with one of the following companies should contact the number listed below.  If a mortgage company is not listed, residents should call the customer service number on the last mortgage statement or, if already working with a representative or single point of contact at their mortgage company, residents should call that contact directly.

*** Note that Connecticut residents should request instructions from the mortgage lender for filing insurance claims and should be cautioned to only work with insurance approved and/or licensed contractors for property repairs.

Bank of America:
Customers affected by Hurricane Sandy should call

1-855-729-1764.

Capital One:
Customers affected by Hurricane Sandy should contact the following:
Mortgage:  1-800-933-9100  option 2
Home Equity:  1-877-230-8515  option 2

Chase:
Customers affected by Hurricane Sandy should call

1-888-356-0023.

Citi:
Customer Service:  Call 1-800-283-7918 for general questions or inquiries.
Property Claims:  In the event of property damage or destruction as a result of the storm, please call 1-866-844-2198 (CitiMortgage Property Damage Claim Center).

GMAC:
Customers should contact the regular toll free hotline at 1-800-766-4622.

Homeward Residential:
Customers should contact the regular toll free hotline at 1-877-304-3100.

Nationstar:
Customers affected by Hurricane Sandy should call

1-888-480-2432.

Ocwen:
Customers should contact the regular toll free hotline at 1-800-746-2936.

Wells Fargo:
Mortgage:  If a customer’s home is damaged or the storm has created a financial hardship, customers should directly call the Disaster Assistance hotline at
1-888-818-9147 or 555-213-7700.  (Monday – Thursday 7:00 a.m. - 10:00 p.m. CST; Friday 7:00 a.m. - 9:00 p.m. CST; Saturday 8:00 a.m. - 2:00 p.m. CST). 

Home Equity:

For customers with questions regarding their Home Equity loan, customers may call 1-866-249-5075 (Monday – Thursday, 7:00 a.m. to 8:00 p.m. CST; Friday 7:00 a.m. - 5:00 p.m. CST)

Wells Fargo customers affected by Hurricane Sandy in Maryland, Virginia, Washington, D.C., Delaware, Pennsylvania, New York, New Jersey and Connecticut with existing home mortgages should call (800) 678-7986 to inquire about payment options available to eligible customers and for guidance on handling property insurance loss claims.