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In the Spotlight

November 2012

ATTENTION: CONNECTICUT RESIDENTS IMPACTED BY HURRICANE SANDY

Connecticut residents that have experienced property damage, loss or financial hardship resulting from Hurricane Sandy are encouraged to contact their mortgage company immediately to discuss individual options for handling claims.

Residents that have a mortgage loan with one of the following companies should contact the number listed below. If a mortgage company is not listed, residents should call the customer service number on the last mortgage statement or, if already working with a representative or single point of contact at their mortgage company, residents should call that contact directly.

*** Note that Connecticut residents should request instructions from the mortgage lender for filing insurance claims and should be cautioned to only work with insurance approved and/or licensed contractors for property repairs.

Bank of America:
Customers affected by Hurricane Sandy should call

1-855-729-1764.

Capital One:
Customers affected by Hurricane Sandy should contact the following:
Mortgage: 1-800-933-9100 option 2
Home Equity: 1-877-230-8515 option 2

Chase:
Customers affected by Hurricane Sandy should call

1-888-356-0023.

Citi:
Customer Service: Call 1-800-283-7918 for general questions or inquiries.
Property Claims: In the event of property damage or destruction as a result of the storm, please call 1-866-844-2198 (CitiMortgage Property Damage Claim Center).

GMAC:
Customers should contact the regular toll free hotline at 1-800-766-4622.

Homeward Residential:
Customers should contact the regular toll free hotline at 1-877-304-3100.

Nationstar:
Customers affected by Hurricane Sandy should call

1-888-480-2432.

Ocwen:
Customers should contact the regular toll free hotline at 1-800-746-2936.

Wells Fargo:
Mortgage: If a customer’s home is damaged or the storm has created a financial hardship, customers should directly call the Disaster Assistance hotline at
1-888-818-9147 or 555-213-7700. (Monday – Thursday 7:00 a.m. - 10:00 p.m. CST; Friday 7:00 a.m. - 9:00 p.m. CST; Saturday 8:00 a.m. - 2:00 p.m. CST).

Home Equity:

For customers with questions regarding their Home Equity loan, customers may call 1-866-249-5075 (Monday – Thursday, 7:00 a.m. to 8:00 p.m. CST; Friday 7:00 a.m. - 5:00 p.m. CST)

Wells Fargo customers affected by Hurricane Sandy in Maryland, Virginia, Washington, D.C., Delaware, Pennsylvania, New York, New Jersey and Connecticut with existing home mortgages should call (800) 678-7986 to inquire about payment options available to eligible customers and for guidance on handling property insurance loss claims.

March 2010

Mortgage Loan Originators:

View deadlines for certain requirements that mortgage loan originators must meet in order to be SAFE compliant. (Word doc, 40 KB)

Please note: Officers, partners or members, you will need to be licensed as a mortgage loan originator if you meet the definition as defined in Section 36a-485(15) of the 2010 supplement of the Connecticut General Statutes.

March 2010

In observance of National Consumer Protection Week March 7-13 the FDIC announced that the agency will begin to regularly deliver timely tips on money management on the agency’s Web site and through an e-mail subscription service.

February 2010

With the launch ofNMLS Consumer Access, Connecticut consumers may now easily access information concerning state-licensed mortgage companies, branches, and individuals.

January 2010

The Connecticut Fair Housing Center is offering free Foreclosure Prevention Clinics the 3rd Tuesday of the month.

CT residents may also be interested in the publication Representing Yourself in Foreclosure: A Guide for Connecticut Homeowners.

Attention:

Debt Settlement Companies, Short Sale Consultants and Providers of Loan Modification, Foreclosure Rescue or providers of similar types of services. Effective October 1, 2009 you may be in violation of Connecticut law if you have not obtained the required Debt Negotiation license.

Schedule of Fees Announced for Debt Negotiators

Foreclosure Information

Governor M. Jodi Rell and Banking Commissioner Howard Pitkin announced the establishment of a Mortgage Foreclosure Assistance Hotline - (877) 472-8313.

Homeowners who are having trouble paying their mortgage may obtain information on avoiding foreclosure.