To protect the health and safety of the public and our employees, the Department of Banking has limited the number of employees at our office at 260 Constitution Plaza in Hartford. When contacting the Department, please use electronic communication whenever possible. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to and it will be routed appropriately. Thank you for your patience during this time.

The Department of Banking News Bulletin 

Bulletin # 2991 - Week Ending June 18, 2021

This bulletin constitutes the only official notification you will receive from this office concerning any of the following applications.  Any observations you may have are solicited.  Any comments should be in writing to Jorge L. Perez, Banking Commissioner, Department of Banking, 260 Constitution Plaza, Hartford, CT 06103-1800.  Written comments will be considered only if they are received within ten business days from the date of this bulletin.

Consent Order

On June 7, 2021, the Commissioner entered into a Consent Order with Seattle Service Bureau, Inc. d/b/a National Service Bureau (NMLS # 1133332) (“Seattle”), Bothell, Washington. The Consent Order was based on an investigation by the Consumer Credit Division. As a result of such investigation, the Commissioner alleged that since its license was surrendered in 2018, Seattle acted as a consumer collection agency in Connecticut without a consumer collection agency license, in violation of Section 36a-801(a) of the Connecticut General Statutes in effect at such time. As part of the Consent Order, Seattle paid $10,000 as a civil penalty and $800 for back licensing fees.

      Dated:  Tuesday, June 22, 2021
      Jorge L. Perez
      Banking Commissioner