Free Interpreter Services Available for DSS Clients
Do you prefer a language other than English? The Connecticut Department of Social Services (DSS) offers free interpreter services to help you understand your benefits and communicate with staff.
Interpreters are available by phone, video, or in person for appointments, interviews, and calls. These services can help you complete forms, understand notices, and ask questions about your case. Interpreter services are always private and provided at no cost.
You can ask for language help at any time. Simply tell DSS staff your preferred language when you call, visit an office, or schedule an appointment.
More about interpreter services at DSS
Answers to all your questions about interpreter services offered by DSS
Frequently asked questions
Any DSS client can request an interpreter at no cost. You do not need to bring your own interpreter.
DSS may provide:
- Phone interpreters for calls and quick help
- Video interpreters, including sign language support
- In-person interpreters for some appointments
All interpreters are trained and keep your information private.
You can ask for an interpreter when you:
- Call DSS
- Visit a DSS office
- Attend an appointment or interview
- Receive a letter or form you do not understand
Tell DSS staff your preferred language when you call, visit, or schedule an appointment. You can also ask for help if you do not understand written information.
No. Interpreter services are free for DSS clients.
- Speak in short sentences
- Ask questions if something is not clear
- Ask for repetition if needed
- Take your time during the conversation
Video sign language interpretation
DSS offers on-site video sign language interpreting in all Resource Centers. This is the on-demand video service that provides communication between deaf or hard-of-hearing persons and hearing persons that are in the same location.