Call In Instructions

1. Dial any of the toll-free numbers above. 
2. Santrax will say: “Welcome, please enter your Santrax ID." 
   Enter your Santrax ID.
3. Santrax will say: “To verify your identity please repeat at Santrax, my voice is my password.”
   Say, “At Santrax, my voice is my password.”
4. Santrax will say: “If this is a fixed visit verification visit using the FVV device, press the star key to enter the visit verification numbers. Otherwise press the pound key to continue.”
   Press the # key to continue.
5. Santrax will say: “Please select one to call in or two to call out.”
   Press the one (1) key to “Call In”.
6. Santrax will say: “Received at (TIME). Please enter first client ID or hang up if done. Thank you, bye.” (Client ID step may be skipped if client is known to system.)

Call Out Instructions

1. Dial any of the toll-free numbers above.
2. Santrax will say: “Welcome, please enter your Santrax ID."
   Enter your Santrax ID.
3. Santrax will say: “To verify your identity please repeat at Santrax, my voice is my password.”
   Say, “At Santrax, my voice is my password.”
4. Santrax will say: “If this is a fixed visit verification visit using the FVV device, press the star key to enter the visit verification numbers. Otherwise press the pound key to continue.”
   Press the # key to continue.
5. Santrax will say: “Please select one to call in or two to call out.”
   Press the two (2) key to “Call Out”.
6. Santrax will say: “Received at (TIME). Please enter the first client ID or hang up if done.” Enter the client ID. (This step may be skipped if client is known to system.)
7. Santrax will say: “Please enter the service ID.” Enter the service ID.
8. Santrax will say: “You entered (SERVICE). Please press one to accept, two to retry." If the service is incorrect, press the two (2) key to re- enter the service. If the service is correct, press the one (1) key to accept.
9. Santrax will say: “Enter the number of tasks.” Enter the total number of tasks you performed during the visit.

10.  Santrax will say: “Enter the task ID." Enter the numbers of the task IDs for each task you did during your visit. Once each task has been entered, the system will repeat it. Repeat until you have entered all Task IDs for the activities performed during the visit. (If the task is incorrect, press the zero, zero (0,0) to start over and re-enter the total tasks and each task ID)

11. Santrax will then say: “To record the client's voice please press one and hand the phone to the client or press two if the client is unable to participate." If one is selected and the client is able to participate, hand the phone to the client.NOTE: If two is selected, the system will skip the following prompt. If the prompt is skipped, please continue with the next prompt, or hang up if you are done.

12. If one is selected, Santrax will say: “Please say your first and last name and today's date.”

13. Santrax will say: “In call received at (TIME). Out call received at (TIME). Total visit length (NUMBER) minutes. Press one to confirm, two to deny, or three to replay.” The client should press the one key to confirm, the two (2) key to deny, or the three (3) key to replay.

14. Santrax will say: “The service performed was (SERVICE). Press one to confirm, two to deny, or three to replay.” The client should press the one (1) key to confirm, the two (2) key to deny, or the three (3) key to replay.
    

15. Santrax will then say: “Thank you, bye.”
    Hang up.

  Community First Choice (CFC) Service IDs

Acquired Brain Injury (ABI) Service IDs

Acquired Brain Injury 2 (ABI2) Service IDs