Electronic Visit Verification

What's Next

If you have not begun and/or completed the mandatory EVV training, please follow the directions below to enroll in the Learning Management System (LMS).

LMS is a web-based learning system that will provide the training and documentation needed to request and receive your Welcome Kit. Additional training videos are also available for your convenience.

SanData Training - EVV Provider Webinar trainings and How-to videos:

Initial Training Courses - Learning Management System Website –

Provider Webinar Recording – Part 1

Provider Webinar Recording – Part 2

Provider Webinar Recording – Part 3

FVV Device Call Process Video

MVV Check In & Out Process Video

EVV Call Process Video

UPDATED January 31, 2017  Special Update about Electronic Visit Verification

Information about Electronic Visit Verification
In Medicaid Home-Care & Home-Health Services

The Department of Social Services has moved forward with implementing the Electronic Visit Verification (EVV) system for non-medical home-care providers, effective January 1, 2017, under the CT Medical Assistance Program.  Effective April 1, 2017, DSS will be implementing the EVV system for medical home-health providers.

  • We are pleased to share this latest update on this Medicaid fiscal verification and client service enhancement measure.  A number of providers have been participating in the new system prior to mandatory launch and, to date, the rollout has been successful.  This is part of a national process in Medicaid; Connecticut is ahead of the curve in terms of timeframe.

  • Besides the critical fiscal verification with savings to the Medicaid program projected, EVV is a system that will enable better client support, safety and well-being, which will be all the more important as we continue to build community capacity for long-term services and supports.


Latest information about implementation timeframe for medical home-health providers (January 31, 2017)
Following a productive meeting January 30 between the Department of Social Services, Office of Policy & Management and leadership of the Appropriations and Human Services Committees, DSS Commissioner Roderick Bremby and Representative Cathy Abercrombie agreed on a commitment to:

• A 60-day extension before mandatory implementation of the state’s electronic visit verification system for Medicaid-enrolled home health care agencies -- from February 1 to April 1, 2017.  (Voluntary participation in the Medicaid fiscal verification and client service system for home health agencies is currently available, while implementation for home care agencies began January 1, 2017.)

• Continuing and expanding discussions between DSS and caregiver agencies about implementation of the state’s single, statewide system.

• Further communicating the contact points at DSS for system questions and interim payments, if necessary;

• Partnering to implement the full system without further extensions or legislated requirements



Information about agreement between the Department of Social Services and Companions & Homemakers, Inc., et al (January 24, 2017):
  • The State of Connecticut Department of Social Services and Companions and Homemakers, Inc., and five other homecare providers, have reached an agreement over the implementation of the state’s electronic visit verification system in the Medicaid program.  The parties engaged in mediation before the Honorable Thomas Bishop and resolved all issues.  Companions and Homemakers, Inc. remains in the state Medicaid program and has committed to fully utilize the electronic visit verification system.  Currently, nearly 400 caregiver agencies are participating in the anti-fraud verification and customer service enhancement system.  For a copy of the stipulated judgment detailing the agreement, please follow this link


Additional information on Electronic Visit Verification:

  • EVV is a telephonic and computer-based in-home scheduling, tracking and billing system.  Specifically, EVV documents the precise time and type of care provided by care-givers right at the point of care.  EVV is not a payroll system.

  • A significant advantage of the new Electronic Visit Verification system is support of enhanced care for our Medicaid home-care beneficiaries.  It’s going to enable real-time access between caregiver and care manager.  So if the caregiver sees something unusual or that needs to be addressed, changes in the client’s situation, etc., those aspects can be communicated immediately, thereby enhancing client care and well-being.

  • EVV is much more than electronic visit verification and fiscal accountability – it’s a system that enables better client support and safety, which will be all the more important as a trend as we continue to build community capacity for long-term services and supports.

  • EVV benefits all constituents, including clients, providers and the state, by ensuring quality of care, providing clinical enhancements, supporting performance measures and monitoring costs and expenditures.

  • Federal legislation requiring this measure in Medicaid programs nationwide (passed & signed in late 2016):
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See Title XII:  Medicaid Mental Health Coverage, section 12006.