Protect Your EBT Card Benefits

New features available on MyDSS! You can now manage your EBT card access.

You can lock and unlock your EBT card, as well as block and unblock out-of-state transactions.

To begin, go to MyDSS and login or create an account. After creating your username and password, if you haven’t already, you will need to associate your case.

To do this, enter your client ID number, the last four digits of your social security number (SSN), and your date of birth. This lets you view your benefit information and allows you to access the new features.

Note: If you do not have an SSN, you will not be able to associate your case. However, if your child has an SSN, you can associate the case for your child.

If you get locked out or need assistance with MyDSS, call 1-877-874-1612.

Manage EBT Access

screen showing link on the left side to select EBT Balance and Card Access

Once you are logged into your MyDSS, select the link on the left side called EBT Balance and Card Access.

From there, you can select to Lock/Unlock or Block/Unblock your card, as well as see the status of any cards linked to your account.

screen showing radial button selected to lock all charges to your EBT card

Lock Your Card

If you select to Lock Card, it stops all charges to your EBT card including online transactions.
screen showing radial button selected to block out-of-state transactions

Block Your Card

If you select to Block Out-of-State Transactions, it stops all charges to your EBT card from stores/ATMs outside of Connecticut. This does not block online transactions.

Other Tips for Keeping Your Benefits Safe

  • Avoid simple PINs. Number combinations such as 1111, 1234 or 9876 may be easy for others to guess.

  • Keep your PIN and card number secret. Do not share your PIN or card number with anyone outside your household. Cover the keypad when you enter your PIN on a card reader.

  • Beware of phishing. DSS and EBT customer service will never call or text to ask for your PIN or card number.

  • Change your PIN often. Change your PIN at least once a month, right before your benefits are added to your card. Contact EBT Customer Service at 1-888-328-2666.

  • Check your EBT account regularly for unauthorized charges. If you see any, change your PIN right away to stop the thief from making new purchases. Report suspicious activity to us.

  • A new EBT card can be requested. If you feel your benefits have been stolen, or your identity has been compromised, you can request a replacement EBT card. Contact the EBT Customer Service 1-888-328-2666.