Recalled Similac Product Information
Similac Product Recall Alert
Abbott Nutrition has recalled specific lot numbers of the products below.
12.4 oz Similac Advance powder
12.6 oz Total Comfort powder
12.5 oz Similac Sensitive powder
12.5 oz Similac for Spit Up powder
All EleCare Infant powder
All EleCare Jr powder
All Alimentum powder for assistance.
If you have any questions or concerns, please feel free to contact any vendor unit staff member at ctwic@ct.gov or call the State WIC Office at 1-800-741-2142
Recalled Product Instructions
RETAILERS WHO ORDER DIRECTLY FROM ABBOTT:
For larger vendors who order Abbott products directly from the manufacturer, please follow the "Product Return Instructions from Abbott” found below for directions for how to handle returning recalled Similac formulas to receive credit directly from the company. This communication went to all Retailers who order product directly from Abbott.
RETAILERS WHO ORDER FROM A DISTRIBUTOR:
For vendors who order products through a distributor, please return the recalled products to your distributor for credit. The distributor will then return it to Abbott. Your accounts will be refunded by your distributor using the typical recall process.
Product Return Instructions From Abbott
Action: Returns Instructions to be provided to returns/reclamation coordinator at retail store locations and/or retail distribution centers.
Please take affected product to back room and provide returns instructions to returns/reclamation coordinator. If not available, please provide to department/store manager or distribution center manager.
Product Recall Handling Process (Retail)
• 1 Cases – 11 pallets
Contact ABF by Request at 1-866-643-9477 or abbott@arcb.com to schedule pick-up
You will be provided a Returns Authorization (RA) number from the Carrier
Please put a placard on every box/pallet referencing the RA number
Abbott records the returned product
Abbott issues credit to customer based on product returned
• 12 Pallets or more
Contact Magellan Logistics at 1-844-200-9110 or abbottreturns@magellanlogistics.com
You will be provided a Returns Authorization (RA) number from the Carrier
Please put a placard on every box/pallet referencing the RA number
Abbott records the returned product
Abbott issues credit to customer based on product returned
Additionally, for customers that want to use their backhaul network, this option will also be available.
NOTE: Magellan and ABF will both be providing the Return Authorization number and BOL
If you have any questions, please contact Abbott Customer Service at 1-800-551-5838 Monday through Friday 8:30 – 5:00 p.m. EST
SCAM ALERT: Above are the recommendations from Abbott for returning and getting credit for recalled Similac formula. No one without proper identification should be coming to your store to pick up recalled formula.