June 24, 2022: The Centers for Disease Control and Prevention has listed Fairfield, Hartford, New London, Middlesex, Tolland, and Windham Counties in Low/Green the as part of its COVID-19 Community Levels Map. Only Litchfield, Middlesex and New Haven County are listed in the Medium/Yellow category. Residents who live in the Medium /Yellow counties who are at a high risk for severe illness, should talk to their health care provider about whether to wear a mask and take other precautions. These residents should stay up to date with their COVID-19 vaccines and get tested if they have symptoms. Visit the CDC COVID-19 Community Levels Map for updates.

Anyone with knowledge or concerns about the care of a patient/resident in a licensed healthcare facility may file a complaint with their State Survey Agency. Facility Licensing and Investigation Section (FLIS) is the agency that has regulatory oversight for all the licensed healthcare entities in the state.

You may click this link FLIS Complaint Submission to file a complaint if you are concerned about the health care, treatment, or services that you or another person received or did not receive in the facility. Some reasons for filing a complaint would include abuse, neglect, poor care, not enough staff, unsafe or unsanitary conditions, dietary problems, or mistreatment.

In order to process your complaint in a timely manner, please:

  • Complete the online form(FLIS Complaint Submission) in its entirety to the extent possible, including your contact information
  • Include any names and phone numbers with whom you have already filed a complaint
  • Upon successful complaint submission you will receive a confirmation number. Please save this number for any follow-up inquiries regarding the filed complaint.

Professional staff will review your concerns and determine how the department will proceed.

For any assistance(Reportable/Adverse Events, LTCF COVID-19 daily reporting, ePOC, MDS assessments, Complaints submission) please submit a ticket to FLIS at https://dph-cthelpdesk.ct.gov/Ticket

The Connecticut Department of Public Health also maintains the Medicare Home Health Hotline to receive complaints specifically about home health services. The toll free number is: (800) 828-9769.