Department of Energy and Environmental Protection Public Utilities Regulatory Authority

As many CT customers are experiencing increases in electric bills, PURA is committed to hearing from the public. While we welcome feedback, please note that the best place to direct individual questions about your bill is to your utility company. Additionally, we kindly ask for your patience as PURA's small call center team works to respond to the large volume of inquiries being received. Please refer to these Frequently Asked Questions for further information: PURA FAQs

Press Releases

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11/18/2020

PURA Extends Coronavirus Payment Program Enrollment Date Through February 9 2021


**MEDIA ADVISORY** 

Winter Protection Program Also Now in Effect

(New Britain, CT – November 18, 2020) – Connecticut’s Public Utilities Regulatory Authority (PURA) is reminding all customers that the enrollment period for the COVID-19 Payment Program for both residential and non-residential customers is extended through at least February 9, 2021. Further, the Winter Protection Program, which protects eligible households against heat source shut-offs during the winter months, is also in effect from November 1, 2020 through May 1, 2021.

PURA encourages customers experiencing difficulty paying their utility bills to contact their utility company and ask:

  • First, whether the residential customer is eligible to be “coded hardship” and enrolled in the Winter Protection Program.
  • Second, if ineligible for hardship status or a non-residential customer, to enroll in a COVID-19 Payment Plan.

All customers with past due balances are eligible to avoid utility shut-offs by enrolling in one of the programs provided by the state-regulated water, electric and gas utilities, Operation Fuel, or the Connecticut Department of Social Services (DSS).

Importantly, no customer actively enrolled in a COVID-19 Payment Program can have their service terminated for non-payment. COVID-19 payment plans are available to any residential or non-residential customer requesting assistance, without demonstrating financial need; require no initial or down payment, can be up to 24 months in length; waive any fees or interest in the calculation of the monthly payment amount; and facilitate the repayment of the past due balances in addition to the customer’s monthly bill. 

For more information, contact your utility or PURA’s Consumer Affairs.

 

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About the Public Utilities Regulatory Authority:

The Public Utilities Regulatory Authority (PURA) is statutorily-charged with regulating the rates and services of Connecticut's investor owned electricity, natural gas, water and telecommunication companies and is the franchising authority for the state’s cable television companies. In the industries that are still wholly regulated, PURA balances the public’s right to safe, adequate and reliable utility service at reasonable rates with the provider’s right to a reasonable return on its investment. PURA also keeps watch over competitive utility services to promote equity among the competitors while customers reap the price and quality benefits of competition and are protected from unfair business practices. Visit PURA's website at https://portal.ct.gov/pura.

 


Contact

Taren O'Connor
Director of Legislation, Regulation and Communication
860-827-2689
Taren.Oconnor@ct.gov