NOTICE: Until further notice, a Shut-off Moratorium is in place for all customers of utilities regulated by PURA. For more information contact your utility or Consumer Affairs. PURA COVID actions.

Through June 23, 2020, anyone filing material with the Authority should file only an electronic copy through the PURA Web Filing System. Parties will be allotted a grace period through July 15, 2020, to submit the paper copy requirement associated with any electronic filings made between March 16 and June 23, 2020. Electronic Filing

Consumer Affairs

ATTENTION:  Due to the current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) is unable to respond to telephone calls placed to our toll free line (800-382-4586).  You may also file a complaint via our website or by email at  If you are unable to file a complaint or inquiry electronically, please stay on the line to leave a message.  Your issue will be responded to in a prompt manner.     PURA COVID-19 Actions


Our goal is to provide you with courteous, timely and high quality responses to your questions and complaints.   We aim to provide you with the tools necessary to make informed choices in competitive utility markets, while protecting you from fraudulent, abusive and deceptive practices.
Mailing Address 
Public Utilities Regulatory Authority
Ten Franklin Square
New Britain, Connecticut 06051
Att: Consumer Affairs Unit
Telephone Numbers
Toll Free Number:  1-800-382-4586
Outside Connecticut: 1-860-827-2622
Fax Number:  (860) 827-2885
TDD Telecommunications for the Deaf:  (860) 827-2837 - to be used only if you have a TDD machine
Content last updated May 2020