The Shut-off Moratorium in effect for residential customers ends on Thursday, October 1, 2020, for non-hardship customers, and on October 31, 2020, for financial hardship customers.  For more information contact your utility or Consumer Affairs. PURA COVID actions. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the Web Filing System.   Electronic Filing

Consumer Assistance

ATTENTION:  In response to the current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) will no longer accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut.  Customers may still contact the Authority by telephone (1-800-382-4586, toll-free) or by email at  

Utilities currently offer payment programs to assist with missed payments caused by Covid-19 or based on financial hardship.  Follow the link below to the utility for descriptions and to find which payment program is right for you.  Contact your utility to enroll.  Shutoff protection ends on October 1 for customers not designated financial hardship or not currently enrolled in a payment program.  Your utility will contact you prior to shut off. 

Utility Payment Assistance Programs

DSS Connecticut Energy Assistance Program

Operation Fuel Energy Assistance

Our goal is to provide you with courteous, timely and high quality responses to your questions and complaints.   We aim to provide you with the tools necessary to make informed choices in competitive utility markets, while protecting you from fraudulent, abusive and deceptive practices.

You can contact us by submitting a web-filed complaint, sending us an email, or by phone:

File a Complaint

Email at

Telephone Numbers

Toll Free Number:  1-800-382-4586
Outside Connecticut: 1-860-827-2622
TDD Telecommunications for the Deaf:  (860) 827-2837 - to be used only if you have a TDD machine. 
Any person with a disability who may need a communication aid or service should contact us at 860-418-5910 or at

Customer Rights and Responsibilities

Services Not Regulated by PURA

Frequently Asked Questions

DSS Connecticut Energy Assistance Program

Operation Fuel Energy Assistance 

Freedom of Information

Annual Customer Complaint Data

Content last updated October 2020