If you are having trouble paying your utility bill, ask your utility if you are eligible for hardship status. If you are not eligible for hardship status, ask about enrolling in a COVID-19 payment plan. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the Web Filing System. (View PURA's COVID-19 Actions)

Consumer Affairs

ATTENTION: In response to the current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) will no longer accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut. Customers may still contact the Authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov.  

Utilities currently offer payment programs to assist with missed payments caused by Covid-19 or based on financial hardship.  Follow the link below to the utility for descriptions and to find which payment program is right for you.  Contact your utility to enroll.  Shutoff protection ends on October 1 for customers not designated financial hardship or not currently enrolled in a payment program.  Your utility will contact you prior to shut off. 

Our goal is to provide you with courteous, timely and high quality responses to your questions and complaints.   We aim to provide you with the tools necessary to make informed choices in competitive utility markets, while protecting you from fraudulent, abusive and deceptive practices.

You can contact us by submitting a web-filed complaint, sending us an email, or by phone:

Telephone Numbers

Toll Free Number: 1-800-382-4586
Outside Connecticut: 1-860-827-2622
 
TDD Telecommunications for the Deaf: (860) 827-2837 - to be used only if you have a TDD machine. 
 
Any person with a disability who may need a communication aid or service should contact us at 860-418-5910 or at deep.accommodations@ct.gov.

 

Additional Resources

 

 

 

Content last updated April 2021