The Shut-off Moratorium in effect for residential customers will end on Wednesday, September 9, 2020, for non-hardship customers, and on Friday, October 31, 2020, for financial hardship customers.  For more information contact your utility or Consumer Affairs. PURA COVID actions. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the Web Filing System.  See PURA's Electronic Filing page under the "Make a Filing" tab for more details, including how to file confidential materials.  Electronic Filing

Consumer Affairs

ATTENTION:  In response to the current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) will no longer accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut.  Customers may still contact the Authority by telephone (1-800-382-4586, toll-free) or by email at  


Our goal is to provide you with courteous, timely and high quality responses to your questions and complaints.   We aim to provide you with the tools necessary to make informed choices in competitive utility markets, while protecting you from fraudulent, abusive and deceptive practices.
Mailing Address 
Public Utilities Regulatory Authority
Ten Franklin Square
New Britain, Connecticut 06051
Att: Consumer Affairs Unit
Telephone Numbers
Toll Free Number:  1-800-382-4586
Outside Connecticut: 1-860-827-2622
Fax Number:  (860) 827-2885
TDD Telecommunications for the Deaf:  (860) 827-2837 - to be used only if you have a TDD machine
Customer Rights and Responsibilities


Filing a Complaint

Services Not Regulated by PURA

Frequently Asked Questions

Energy Assistance

Freedom of Information

Content last updated July 2020