If you are having trouble paying your utility bill, ask your utility if you are eligible for hardship status. If you are not eligible for hardship status, ask about enrolling in a COVID-19 payment plan.  PURA COVID actions. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the Web Filing System.   Electronic Filing

Payment Assistance Programs

Follow the links below to the utility for descriptions and to find which payment program is right for you.  Contact your utility to enroll.  Shutoff protection ends on October 1 for customers not designated financial hardship or not currently enrolled in a payment program.  Your utility will contact you prior to shut off.


 Eversource and Yankee Gas

1-800-286-2828 (electric)

1-800-438-2278 (gas)

 UI 1-800-722-5584
 Connecticut Natural Gas 1-860-727-3034
 Southern Connecticut Gas 1-800-659-8299
 Connecticut Water 1-800-286-5700 
 Aquarion Water Company 1-800-732-9678 
 Heritage Village Water 1-800-286-5700
 Avon Water 1-800-286-5700 
 Valley Water Systems 1-860-747-8000
 Jewitt City Water 1-800-430-8073 
 Hazardville Water 1-860-763-7420 
 Torrington Water 1-860-489-4149 



Last Updated September 2020