The Shut-off Moratorium in effect for residential customers will end on Wednesday, September 9, 2020, for non-hardship customers, and on Friday, October 31, 2020, for financial hardship customers.  For more information contact your utility or Consumer Affairs. PURA COVID actions. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the Web Filing System.  See PURA's Electronic Filing page under the "Make a Filing" tab for more details, including how to file confidential materials.  Electronic Filing

Document Services

Freedom of Information Act Compliance Policies

The Public Utilities Regulatory Authority (PURA) is committed to making its public records available to the public as quickly and conveniently as possible. Thousands of PURA documents are available electronically on our website: These documents include PURA Decisions since the mid-1980s and almost all docketed filings since 1998 (applications, interrogatory responses, correspondence, briefs, etc. in pending and closed cases and hearing transcripts in cases closed more than 15 days). These documents may be viewed or printed and are searchable. Certain documents, including large maps or documents not available to the filer in electronic form, are not posted on the website.
Members of the public may view documents at PURA offices during regular business hours 8:30 a.m. to 4:30 p.m. No appointment is necessary. However, due to the volume of the PURA records, documents that are not currently in use are moved to off-site storage. It usually takes two business days to retrieve documents from storage. Therefore, if the documents are older, in particular, if they were filed in a docketed case that was decided more than 60 days ago, it is a good idea to call ahead to make sure the documents will be on site. (Call 860-827-1553 and ask for the Executive Secretary’s Office.)
Making a Request
Requests for copies of PURA records may be made in person or by mail. Letters should be addressed to: Executive Secretary, Public Utilities Regulatory Authority, Ten Franklin Square, New Britain, CT 06051.  Requests can also be e-mailed to  In order for PURA to provide accurate documents, all requests must be put in writing.
Charges for ordinary paper copies are $0.25 per page and $0.50 for double-sided documents. The charge for certified copies is $1.00 for the first page and $0.50 for subsequent pages. The fee for copying public records through the use of a hand-held battery operated electronic scanning device is $0.25 per page, but shall not exceed the sum of $20.00 per visit.  If documents are available in an electronic format, PURA will e-mail documents or provide them electronically upon request. There is generally no charge for electronic copies of documents.
Confidential Documents
Some documents in PURA's possession are exempt by law from public disclosure.  Examples of such documents include documents containing trade secrets,  or proprietary commercial or financial information, security manuals or reports, and water supply plans that may result in a security risk to a water company if made public. Exempt documents are treated as confidential, and may be under a Protective Order of PURA accessible only to those persons named in the protective order and under the procedures specified in the Protective Order. PURA will not make these documents available to the public.
Content last updated April 2016