Department of Energy and Environmental Protection Public Utilities Regulatory Authority

New Standard Service Rates for Eversource and United Illuminating (UI) customers, covering the period from January through June 2025, will be announced in mid-November 2024. Customers are encouraged to check the rate board for up-to-date supply rate options at Energize CT

Customer Affairs

The Customer Affairs Unit within the Office of Education, Outreach, and Enforcement (EOE) is committed to providing courteous, timely, and high-quality responses to your questions and concerns. Our goal is to give you the resources to make informed choices and provide assistance navigating competitive utility supply markets while ensuring protection from fraudulent or deceptive practices.

If you are seeking financial assistance, please note that most utilities offer affordability and payment programs to help customers facing missed payments or other circumstances. Visit the link below to view program details and find the best option for your situation. Contact your utility directly to enroll.

Customers may contact PURA’s Customer Affairs Unit via web-filed complaint, sending us an email, or by telephone:

Web: File a Complaint
Email: pura.information@ct.gov
Toll Free Number: 1-800-382-4586
Outside Connecticut: 1-860-827-2622
TDD Telecommunications for the Deaf: (860) 827-2837 - to be used only if you have a TDD machine.

Any person with a disability who may need a communication aid or service should contact us at 860-418-5910 or at deep.accommodations@ct.gov.

Hours of Operation: PURA’s Customer Services Call Center can be reached Monday through Friday from 8:30 a.m. to 4:30 p.m. (EST). The Call Center is closed on state holidays.

In order to provide timely customer service and prevent miscommunication, customers are asked to please refrain from submitting duplicate complaints across the various PURA intake channels. Submissions will be reviewed in a timely manner.

Additional Resources