Customer Affairs

Utilities currently offer payment programs to assist with missed payments caused by Covid-19 or based on financial hardship. Follow the link below to the utility for descriptions and to find which payment program is right for you. Contact your utility to enroll. Shutoff protection has ended for customers not designated financial hardship or not currently enrolled in a payment program. Your utility will contact you prior to shut off. 

For a summary of payment assistance programs, view this Guide and this Presentation.

Our goal is to provide you with courteous, timely and high quality responses to your questions and complaints. We aim to provide you with the tools necessary to make informed choices in competitive utility markets, while protecting you from fraudulent, abusive and deceptive practices.

You can contact us by submitting a web-filed complaint, sending us an email, or by phone:

Telephone Numbers

Toll Free Number: 1-800-382-4586
Outside Connecticut: 1-860-827-2622
TDD Telecommunications for the Deaf: (860) 827-2837 - to be used only if you have a TDD machine. 
Any person with a disability who may need a communication aid or service should contact us at 860-418-5910 or at


Additional Resources




Content last updated January 2023