Utilities currently offer payment programs to assist with missed payments caused by Covid-19 or based on financial hardship. Follow the link below to the utility for descriptions and to find which payment program is right for you. Contact your utility to enroll. Shutoff protection has ended for customers not designated financial hardship or not currently enrolled in a payment program. Your utility will contact you prior to shut off.
- Utility Payment Assistance Programs
- DSS Connecticut Energy Assistance Program
- Operation Fuel Energy Assistance
For a summary of payment assistance programs, view this Guide and this Presentation.
Our goal is to provide you with courteous, timely and high quality responses to your questions and complaints. We aim to provide you with the tools necessary to make informed choices in competitive utility markets, while protecting you from fraudulent, abusive and deceptive practices.
- File a Complaint
- Email at email@example.com
Outside Connecticut: 1-860-827-2622
- Customer Rights and Responsibilities
- Services Not Regulated by PURA
- Frequently Asked Questions
- Energize Connecticut: The state's official Electric Supplier Rate Board
- Complaint Scorecard
- Customer Links
- Guide to Public Hearings
- Freedom of Information