Contact Us
For all general inquiries, please contact PURA at pura.information@ct.gov.
For procedural inquiries regarding a formal PURA investigation or “docket” (e.g., Docket No. 20-07-01), please contact the case coordinator identified in the Notice of Proceeding, which can be found through PURA’s online docket filing system. For general procedural inquiries regarding PURA dockets, please contact Laura Lupoli at Laura.Lupoli@ct.gov. For substantive inquiries regarding PURA dockets, please contact the Office of Education, Outreach, and Enforcement (EOE).
Fax: 860-827-2822
Call Before You Dig (CBYD):
Phone: 1-800-922-4455
Phone: Dial 811 (National CBYD Service Hotline)
Website: www.CBYD.com
Customer Services/EOE:
Toll Free in Connecticut: 1-800-382-4586
TDD: 860-827-2837 – to be used only if you have a TDD machine
Hours of Operation: PURA’s Customer Services Call Center can be reached Monday through Friday from 8:30 a.m. to 4:30 p.m. (EST). The Call Center is closed on state holidays.
Email: pura.information@ct.gov
Filing System Assistance:
For filing system account or login assistance, please contact the DEEP HelpDesk at 860-424-3882 or Deep.Helpdesk.Footprints@ct.gov
For document filing assistance, please contact the PURA Executive Secretary at 860-827-2836 or PURA.ExecutiveSecretary@ct.gov
Media/Press Inquiries:
Phone: 860-827-2689
Email: Taren.OConnor@ct.gov (primary contact)
Email: Joe.Cooper@ct.gov (secondary contact)