Until further notice, a Shut-off Moratorium is in place for all customers of utilities regulated by PURA. For more information contact your utility or Consumer Affairs. PURA COVID actions.

The Authority has indefinitely suspended the paper copy filing requirement. Anyone filing material with the Authority should file only an electronic copy through the PURA Web Filing System. The Authority is updating its paper copy filing requirements and will update its website shortly. Electronic Filing

Contact US

ATTENTION:  In response to current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) will no longer accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut.  Customers may still contact the Authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov.
Business Address and Telephone/E-mail:
Public Utility Regulatory Authority
Ten Franklin Square, New Britain, CT 06051    Directions
Phone:  860-827-1553
Fax:  860-827-2822   
Consumer Services:
Toll Free in Connecticut:  800-382-4586
TDD:  860-827-2837 - to be used only if you have a TDD machine


Office/Program Phone Number
 Advocacy & Operations  860-827-2628 
 Assistant Attorney General  860-827-2620
 Call Before You Dig  860-827-2780
 Chairperson  860-827-2805
 Computer & Data Processing  860-424-3882
 Deputy Commissioner's Office  860-827-2881
 Executive Secretary  860-827-2679
 Gas Pipeline Safety  860-827-2661
 Media Spokesperson  860-827-2625
 Scheduling Calendar  860-827-2836


Content last updated on March 2020