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ATTENTION:  In response to current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) will no longer accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut.  Customers may still contact the Authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov.
Business Address and Telephone/E-mail:
Public Utility Regulatory Authority
Ten Franklin Square, New Britain, CT 06051  (Directions)
Phone:  860-827-1553
Fax:  860-827-2822   

Call Before You Dig (CBYD):

Phone: 1-800-922-4455

Phone: Dial 811 (National CBYD Service Hotline)

Website: www.CBYD.com


Consumer Services:

Toll Free in Connecticut: 1-800-382-4586

TDD: 860-827-2837 – to be used only if you have a TDD machine


Gas Pipeline Safety Unit:

Phone: 860-827-2661

Email: Karl.Baker@ct.gov


Media/Press Inquiries:

Phone: 860-827-2689

Email: Taren.OConnor@ct.gov (primary contact)

Email: Joe.Cooper@ct.gov (secondary contact)




Content last updated May 2021