If you are having trouble paying your utility bill, ask your utility if you are eligible for hardship status. If you are not eligible for hardship status, ask about enrolling in a COVID-19 payment plan.  For more information, contact your utility. The Shut-off Moratorium for residential customers ends on October 1, 2020, for non-hardship customers, and on October 31, 2020, for financial hardship customers.  For more information contact your utility or Consumer Affairs. PURA COVID actions. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the Web Filing System.   Electronic Filing

Contact US

ATTENTION:  In response to current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) will no longer accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut.  Customers may still contact the Authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov.

·        For account or login assistance, please contact the DEEP HelpDesk at 860-424-3882 or Deep.Helpdesk.Footprints@ct.gov  

·        For document filing assistance, please contact the PURA Executive Secretary at 860-827-2836 or PURA.ExecutiveSecretary@ct.gov

Business Address and Telephone/E-mail:
Public Utility Regulatory Authority
Ten Franklin Square, New Britain, CT 06051    Directions
Phone:  860-827-1553
Fax:  860-827-2822   
Consumer Services:
Toll Free in Connecticut:  800-382-4586
TDD:  860-827-2837 - to be used only if you have a TDD machine


Office/Program Phone Number
 Advocacy & Operations  860-827-2628 
 Assistant Attorney General  860-827-2620
 Call Before You Dig  860-827-2780
 Chairperson  860-827-2805
 Computer & Data Processing  860-424-3882
 Deputy Commissioner's Office  860-827-2881
 Executive Secretary  860-827-2679
 Gas Pipeline Safety  860-827-2661
 Media Spokesperson  860-827-2689
 Scheduling Calendar  860-827-2836


Content last updated on July 2020