If you are having trouble paying your utility bill, ask your utility if you are eligible for hardship status. If you are not eligible for hardship status, ask about enrolling in a COVID-19 payment plan. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the web filing system. To All PURA Filers: PURA is scheduled to launch its new electronic filing system on Friday, May 14, 2021. In preparation for the launch, narrated tutorials and other information has been posted on PURA's "Announcement of New Case Management System" page. FILING MORATORIUM, Friday, May 7 - Thursday, May 13: PURA’s current web-filing system will be unavailable after close of business Thursday, May 6 at 5 p.m. The new electronic filing system will go live Friday, May 14 at 8 a.m. No filings will be accepted and no documents will be posted by PURA during this transition period. Any compliance filings due during this period may be filed on Friday, May 14 and will be deemed timely filed.  (Announcement of New Case Management System)

Contact US

ATTENTION:  In response to current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) will no longer accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut.  Customers may still contact the Authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov.
 
Business Address and Telephone/E-mail:
Public Utility Regulatory Authority
Ten Franklin Square, New Britain, CT 06051  (Directions)
Phone:  860-827-1553
Fax:  860-827-2822   
 

Call Before You Dig (CBYD):

Phone: 1-800-922-4455

Phone: Dial 811 (National CBYD Service Hotline)

Website: www.CBYD.com

 

Consumer Services:

Toll Free in Connecticut: 1-800-382-4586

TDD: 860-827-2837 – to be used only if you have a TDD machine

 

Gas Pipeline Safety Unit:

Phone: 860-827-2661

Email: Karl.Baker@ct.gov

 

Media/Press Inquiries:

Phone: 860-827-2689

Email: Taren.OConnor@ct.gov (primary contact)

Email: Joe.Cooper@ct.gov (secondary contact)

 

 

 

Content last updated February 2021