For all general inquiries, please contact PURA at firstname.lastname@example.org.
For procedural inquiries regarding a formal PURA investigation or “docket” (e.g., Docket No. 20-07-01), please contact the case coordinator identified in the Notice of Proceeding, which can be found through PURA’s online docket filing system. For general procedural inquiries regarding PURA dockets, please contact Laura Lupoli at Laura.Lupoli@ct.gov. For substantive inquiries regarding PURA dockets, please contact the Office of Education, Outreach, and Enforcement (EOE).
Ten Franklin Square, New Britain, CT 06051 (Directions)
Call Before You Dig (CBYD):
Phone: Dial 811 (National CBYD Service Hotline)
Toll Free in Connecticut: 1-800-382-4586
TDD: 860-827-2837 – to be used only if you have a TDD machine
Hours of Operation: PURA’s Customer Services Call Center can be reached Monday through Friday from 8 a.m. to 5 p.m. The Call Center is closed on state holidays.
Filing System Assistance:
For filing system account or login assistance, please contact the DEEP HelpDesk at 860-424-3882 or Deep.Helpdesk.Footprints@ct.gov
For document filing assistance, please contact the PURA Executive Secretary at 860-827-2836 or PURA.ExecutiveSecretary@ct.gov
Gas Pipeline Safety Unit:
Email: Taren.OConnor@ct.gov (primary contact)
Email: Joe.Cooper@ct.gov (secondary contact)