If you are having trouble paying your utility bill, ask your utility if you are eligible for hardship status. If you are not eligible for hardship status, ask about enrolling in a COVID-19 payment plan.  PURA COVID actions. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the Web Filing System.   Electronic Filing

Contact US

ATTENTION:  In response to current COVID-19/Coronavirus public health and safety concerns, effective immediately, the Public Utilities Regulatory Authority (Authority) will no longer accept walk-in customer complaints in our offices at 10 Franklin Square, New Britain, Connecticut.  Customers may still contact the Authority by telephone (1-800-382-4586, toll-free) or by email at pura.information@ct.gov.
 
Business Address and Telephone/E-mail:
Public Utility Regulatory Authority
Ten Franklin Square, New Britain, CT 06051  (Directions)
Phone:  860-827-1553
Fax:  860-827-2822   
 

Call Before You Dig (CBYD):

Phone: 1-800-922-4455

Phone: Dial 811 (National CBYD Service Hotline)

Website: www.CBYD.com

 

Consumer Services:

Toll Free in Connecticut: 1-800-382-4586

TDD: 860-827-2837 – to be used only if you have a TDD machine

 

Gas Pipeline Safety Unit:

Phone: 860-827-2661

Email: Karl.Baker@ct.gov

 

Media/Press Inquiries:

Phone: 860-827-2689

Email: Taren.OConnor@ct.gov (primary contact)

Email: Joe.Cooper@ct.gov (secondary contact)

 

 

 

Content last updated February 2021