Contact Us

ATTENTION: The Public Utilities Regulatory Authority (PURA or the Authority) no longer accepts walk-in complaints in our offices at 10 Franklin Square, New Britain, Connecticut. Customers may still contact the authority by telephone (1-800-382-4586, toll-free) or by email at

For all general inquiries, please contact PURA at


For procedural inquiries regarding a formal PURA investigation or “docket” (e.g., Docket No. 20-07-01), please contact the case coordinator identified in the Notice of Proceeding, which can be found through PURA’s online docket filing system. For general procedural inquiries regarding PURA dockets, please contact Laura Lupoli at For substantive inquiries regarding PURA dockets, please contact the Office of Education, Outreach, and Enforcement (EOE).


Business Address and Telephone/E-mail:
Public Utility Regulatory Authority
Ten Franklin Square, New Britain, CT 06051 (Directions)
Phone:  860-827-1553
Fax:  860-827-2822   

Call Before You Dig (CBYD):

Phone: 1-800-922-4455

Phone: Dial 811 (National CBYD Service Hotline)



Customer Services/EOE:

Toll Free in Connecticut: 1-800-382-4586

TDD: 860-827-2837 – to be used only if you have a TDD machine


Hours of Operation: PURA’s Customer Services Call Center can be reached Monday through Friday from 8:30 a.m. to 4:30 p.m. (EST). The Call Center is closed on state holidays.



Filing System Assistance:

For filing system account or login assistance, please contact the DEEP HelpDesk at 860-424-3882 or

For document filing assistance, please contact the PURA Executive Secretary at 860-827-2836 or

Gas Pipeline Safety Unit:

Phone: 860-827-2661



Media/Press Inquiries:

Phone: 860-827-2689

Email: (primary contact)

Email: (secondary contact)